duplicate account problem

Hello everyone.

I need help. I filled out the Adobe form a month ago and still haven't received a response.

Recently, when I tried to access my account, a message appeared informing me that I have "multiple accounts."

I didn't understand the reason for this message, as I've always used only this email address.

In fact, I continue to receive updates about shipments and earnings at this address.

But when I log in, the message shown in the screenshot below appears.