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Known Participant
January 29, 2024
Answered

(duplicate) How to activate my account on Adobe Stock?

Hello. My name is Mykola. Please help me understand the issue. Several days ago, my Adobe Stock account was deactivated. Why did this happen? What specifically did I violate? I always tried to follow all the rules. Could this be some kind of mistake? I wrote to the contributor-support@adobe.com, but I never received a response. What should I do? How can I reactivate my account?

 

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Jill_C
Jill_CCorrect answer
Community Expert
January 29, 2024

As clearly stated on your account page, use the Contact Us link to send a request to Adobe on this subject; then wait for a reply. It could take days or it could take weeks to complete the investigation. The Contact Us link creates a Support Ticket in Adobe's Contributor Support System. Don't send emails as they do not create support tickets. Don't send repeated repetitive requests as that just further clogs the support system.

 

Beyond that, we can provide no advice here in the Forum, because we are not Adobe employees and have no insight into your account. 

Jill C., Forum Volunteer

7 replies

Abambo
Community Expert
Community Expert
January 30, 2024

Duplicate. Locking this.

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ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
January 29, 2024

As clearly stated on your account page, use the Contact Us link to send a request to Adobe on this subject; then wait for a reply. It could take days or it could take weeks to complete the investigation. The Contact Us link creates a Support Ticket in Adobe's Contributor Support System. Don't send emails as they do not create support tickets. Don't send repeated repetitive requests as that just further clogs the support system.

 

Beyond that, we can provide no advice here in the Forum, because we are not Adobe employees and have no insight into your account. 

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Jill C., Forum Volunteer
Known Participant
January 29, 2024

"Thank you for your response. Yes, I immediately used the 'Contact us' link on my page. However, I have been waiting for a response for several days now. And my account is still blocked."

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Jill_C
Community Expert
Community Expert
January 29, 2024

As I mentioned, it could take up to several weeks for the investigation to be completed, during which time you might receive no further input from Adobe Stock.

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Jill C., Forum Volunteer