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Bagus29237632rpx5
Participant
Aug 4, 2026 4:42 AM UTC
Answered

eps couldn't be uploaded because it is not a valid file type

i am trying to upload my eps files as usual but today i got message says filename. eps couldn't be uploaded because it is not a valid file type.

    Contributor1Correct answer
    Community Manager
    Aug 5, 2026 1:13 AM UTC

    Hello ​@Bagus29237632rpx5 ​@yamato713108855 ​@daniellei4510, sorry for the issue. EPS has been intentionally temporarily disabled and our engineers are currently looking for a solution. I’m not allowed to specify internal discussions except that the file type should be allowed in the future once this is fixed and we appreciate your patience.

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    Aug 7, 2026 11:18 PM UTC

    Can you upload native Adobe Illustrator .ai files? 

    IMO, those are preferred. 

     

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    Nancy O'Shea— Product User & Community Expert
    Contributor1Community ManagerCorrect answer
    Community Manager
    Aug 5, 2026 1:13 AM UTC

    Hello ​@Bagus29237632rpx5 ​@yamato713108855 ​@daniellei4510, sorry for the issue. EPS has been intentionally temporarily disabled and our engineers are currently looking for a solution. I’m not allowed to specify internal discussions except that the file type should be allowed in the future once this is fixed and we appreciate your patience.

    Translate
    yamato713108855
    Community Expert
    Community Expert
    Aug 4, 2026 5:44 AM UTC

    ​@Contributor1 

    Other similar cases have been reported.
    Do you have any information?

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    daniellei4510
    Community Expert
    Community Expert
    Aug 4, 2026 4:45 AM UTC

    There’s apparently some kind of bug involved. Try uploading in Illustrator or SVG format.

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