[ESCALATION] Previous thread locked by Expert misinformation - Indonesia SMS bug needs Adobe Staff manual activation

Hi @MatHayward @AmandaR @AdobeStock

My previous thread was incorrectly marked "Answered" and locked by a Community Expert: https://community.adobe.com/questions-38/urgent-cannot-verify-phone-number-an-error-occurred-for-all-indonesian-numbers-on-contributor-signup-1627828

This is preventing Adobe Staff from seeing the real issue.

**Facts for Adobe Staff only:**
1. Error message: "An error occurred" - This is a generic system failure, NOT the geo-block message "Service not available in your country"
2. Indonesia is still listed as a supported country for PayPal payouts on Adobe HelpX
3. Identical SMS bug was fixed manually by Staff for Bangladesh contributors last week. Proof: check "Answered" threads
4. No official Adobe announcement banning Indonesia

**Request**: Please manually bypass SMS verification for account: sidjayong.aff@gmail.com
I can provide KTP/passport for ID verification immediately. Client deadline: today.

The Community Expert answer is false. I need Staff intervention. Thank you.