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September 2, 2025
Answered

Escalation Request: No Response to Account Suspension Appeal

  • September 2, 2025
  • 4 replies
  • 406 views

Dear Adobe Contributor Relations Team,

I am writing to escalate my case regarding the deactivation of my Adobe Stock Contributor account. I have already submitted an appeal using the official process and followed up twice by email, but I have not received any response or acknowledgment beyond the initial automated message.

As a contributor, I fully respect Adobe’s Content Submission Guidelines and take compliance very seriously. However, the lack of communication has left me unable to clarify the situation, understand the reason for the deactivation, or take corrective action if needed.

I kindly request the following:

  1. Confirmation that my appeal has been received and is under review.

  2. An estimated timeline for when I can expect a response.

  3. Specific clarification on the reason for my account’s suspension, so that I may properly address it.

I would greatly appreciate a timely resolution to this matter. If no response is provided, I will unfortunately need to escalate further through the formal dispute resolution process outlined in Adobe’s Terms.

Thank you for your attention, and I look forward to your reply.

Sincerely,

 

ZemaTech

[Email address removed by moderator.]

Correct answer daniellei4510

We are contributors like yourself, and Adobe rarely if ever frequents this forum. Requests for escalation will not be considered, as there are no doubt other investigations ahead of yours that are handled in order. Follow-up emails can also delay the investigation, as it can conceivable create additional tickets and cause further delays.

4 replies

chrisf35116768
Participating Frequently
February 13, 2026

My account was suspended tonight, and I have no idea why.  I submitted an appeal but wanted to see if you ever got yours taken care of?

Jill_C
Community Expert
Community Expert
September 2, 2025

There's really nothing you can do except wait for Adobe to respond to your Appeal. The process can take quite a long time.

Jill C., Forum Volunteer
Nancy OShea
Community Expert
Community Expert
September 2, 2025

Please don't post personal information in a public web forum.

This is a private matter between you and Stock Contributor Support, not fellow users in this public web forum.  We can't help you with a blocked account. 

 

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. 
4) Complaints / 'Take Down Notices' from 3rd parties.
5) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact  and wait patiently for a reply. 

  • It may take several weeks or months. Check your email spam folder.
  • If requested, provide additional information directly to Stock.
  • Work on other projects.
  • Submit content to other stock services.

Good luck.

 

Nancy O'Shea— Product User & Community Expert
daniellei4510
Community Expert
daniellei4510Community ExpertCorrect answer
Community Expert
September 2, 2025

We are contributors like yourself, and Adobe rarely if ever frequents this forum. Requests for escalation will not be considered, as there are no doubt other investigations ahead of yours that are handled in order. Follow-up emails can also delay the investigation, as it can conceivable create additional tickets and cause further delays.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.