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Participant
November 2, 2024
Answered

Eu cometi um erro com minha conta paypal e recebi email de bloqueio

  • November 2, 2024
  • 2 replies
  • 150 views

eu errei o cadastro no paypal entao acabei nao recebendo o dinheiro eles falaram que eu deveria entrar em contato com a empresa para eles me retorna o valor e eles ja enviaram o dinheiro de volta para adobe porem recebi um email falando de bloqueio gostaria de saber como esta a situaçao atual da minha conta ja que la esta funcionando normalmente e como vou fazer para nao ser bloqueado nao foi um erro de proposito so gostaria de saber oque posso fazer para nao ser bloqueado agora e como esta minha conta ja que quando logo funciona normalmente 

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Correct answer Jill_C

There seem to be two issues with your account right now. Your payment has been returned to Adobe, and should show up on your account once again. Meanwhile, it seems that Adobe has suspended your account for investigation of possible violations of T&C's or guidelines. The returned payment is not what caused the account to be suspended. Send a mssage to Adobe using the Contact Us link on your account page to request feedback as to why your account has been suspended.

2 replies

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
November 2, 2024

There seem to be two issues with your account right now. Your payment has been returned to Adobe, and should show up on your account once again. Meanwhile, it seems that Adobe has suspended your account for investigation of possible violations of T&C's or guidelines. The returned payment is not what caused the account to be suspended. Send a mssage to Adobe using the Contact Us link on your account page to request feedback as to why your account has been suspended.

Jill C., Forum Volunteer
daniellei4510
Community Expert
Community Expert
November 2, 2024

You are not addressing Adobe here but contributors like yourself. If I understand your post, you are concerned that since PayPal returned your payout to Adobe that your account might be in jeopardy. If you made a mistake on PayPal's end, correct it and make another attempt to retrieve your payout.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.