False "Inactive account, Multiple Accounts" flag despite only one account created

Forum|Forum|20 days ago
July 1, 2026
3 replies
50 views

I am receiving the error: "Our Account and Submission policy does not allow multiple Contributor accounts." but I only have one account. I think my account was falsely flagged because of:

During registration, the Adobe SMS verification system would not send a text to my Tunisian phone number, despite many retries and using other Tunisian phone numbers.

So I had to use a friend's French phone number to receive the verification code.

So maybe the fact i tried different phone numbers and the many retries is what caused this error.

How can i solve this? I contacted Adobe about this over 2 weeks ago but no response using that page “contact us” form.

My support ticket is Case #00521383. It has been open since June 14th without a response. Can a moderator possibly please look into this?

Adobe ID: [PPI removed by moderator]

Thank you.

Nancy OShea

Community Expert

This user-to-user forum has no control over account matters.
Please do not post personal information in a public web forum where it could be exploited by bad actors.

Did you reach out to Adobe Product Support or Stock Contributor Relations? They are two different things.

The former handles product billing & subscription matters.
Stock Contributor Relations handles Contributor inquiries.
https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

Nancy O'Shea— Product User & Community Expert

W

Walid255Author

Participant

Yes i did reach out to contributor support through that very page with the inactive account error and contact us link. But It’s been over 2 weeks now. Does it usually take this long? I only received the automated email with my case number that day.

Nancy OShea

Community Expert

Be patient, Stock Contributor Support receives hundreds of daily requests.

Technical matters can take a while to chase down.

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

Adobe personnel do not routinely monitor this forum, and you’ll receive no reply from them here.

Jill C., Forum Volunteer

RALPH_L

Community Expert

There is nothing more that you can do except wait.
Using a different phone number is not a problem unless your friend has an account with this phone number. If he does, both accounts should be suspended.

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