файлы не проверялись в течение двух месяцев

Question

My photos have been awaiting verification for two months. Tell me where to write to support?

daniellei4510 · Accepted Answer

Writing to support will not help you. You need to wait. I'm assuming you are new here, 2 months or longer is normal at this point. Try to be patient. Once you have had some submissions accepted/rejected, reviews of images will happen more regularly.

Abambo · Answer

First, the date shown is the upload date, not the submission date.

Second, assets get (more or less) moderated on a first in, first out basis. If you are still waiting for moderation, that means that many assets are waiting in front of yours.

Third, Adobe confirmed that assets rarely have to wait more than 2 months before moderation, so you need a little patience, moderation will be soon.

Fourth, contacting support won't help to advance your issue. Waiting patiently will help.

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