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HelloI have just discovered that a lot of my files that were accepted earlier, and even already had some sales - had been removed from my portfolio without any notifications. Some of them now have "generative Ai" added in description. I never upload AI-generated content to stocks, neither write it in description. Why it happened and how to return it?

Abambo · Accepted Answer

It is 23 days passed from the day I'd written to adobe via email.

By @eranicle

E-mail does not guarantee that it passes and does not land in spam. You should always use the official method, unless instructed otherwise.

And ~16 days via adobe web form. Is any chance that they will response some day?

By @eranicle

Yes, the waiting time is in-line with current experience.

When I write adobe as a customer, as a user of their CC products, they answer lightning fast. This is complete disrespect for its contributors.

By @eranicle

Customers pay and have a different status. Contributors are suppliers, that's a different category. And no, even if you could expect a more responsive support, it's not a disrespect for its contributors. It's a consequence of the success that Adobe stock has, the number of people contacting contributor support and the lack of (qualified) personal to answer all those requests. I simply suspect that the support system that Adobe currently has for its contributors cannot handle the number of contributors asking for support.

Occasionally, however, Adobe did answer, and the contributor disregards that answer as a valid answer.

GenDream™ · Answer

yes, this just means that Adobe Re-viewed these images again whether based on input from a buyer or just out of their choice. I heard that a lot of Assets were accepted wrongly in the recent period with the emergence of AI submission i believe that is why they are doing an overall Re-evaluation of past accepted images generally. so They sometimes make a Re-review of some assets and may decide to reject them even if these assets had sales in the past.

As for the "generative ai" tag, it has been reported by many contributers that the algorithms have tagged assets as "AI" wrongly. hopefully they will improve the algorithm in the near future.

As for the Support, unfortunately, adobe contributers support doesn't respond promptly, they should be giving extra resources to that department as the number of contributers complaining about this issue have Sky-rocketed lately. it's frustrating, but what can you do?. life and it's frustrations 🙄

i hope they will answer you soon 🙂

best regards!

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