Files under review from 2 months and not getting reviewed

Forum|Forum|2 years ago
April 8, 2024
3 replies
594 views

Hello I was submitted some files on adobe stock for review but they are in pending from more than 2 months and not getting reviewed.

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Abambo

Community Expert

The time shown is the upload time, not the submission time, even if they say "submitted...". You should wait for moderation. That can't be long from this point.

ABAMBO | Hard- and Software Engineer | Photographer

Олег27670364hlyt

Participating Frequently

From my own experience, I believe that these are files with which the moderator does not know what to do; whether they are suitable or not. You don’t have to wait until they check them, just remove them so they don’t interfere.

Abambo

Community Expert

From my own experience, I believe that these are files with which the moderator does not know what to do; whether they are suitable or not.

By @Олег27670364hlyt

That is for sure not the case. Files get either rejected or accepted, or they get put in the reminder tab. Moderators (there are a lot of them) always know what to do with your asset, or they relay them to a supervisor who will take the decision.

As for removing the file: that's bad advice, except if you know that there are errors that will get the file refused.

ABAMBO | Hard- and Software Engineer | Photographer

Олег27670364hlyt

Participating Frequently

The moderators, as I already said, do not know what to do with the file and that’s why it hangs for much longer than the allotted time, while all other files are checked every day, despite the small number of old ones. Apparently the moderator does not want to spoil the statistics and hints that it is better to delete the file so that there are no problems later. So the best solution is to delete the problematic files.

Nancy OShea

Community Expert

Review times can vary from 1 - 3 months depending on the season & how many other assets are ahead of yours in the wait queue. Be patient & work on other projects. Everyone must wait their turn.

Nancy O'Shea— Product User & Community Expert

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