Fotolia account

Hi. I synchronized my accounts when Fotolia sent a request for this. But I can't get access to photos I was selling on Fotolia or to my credits I've earned there. I sent a letter to support but they've responded that my account wasn't synced with adobe. Then I tried to do it again through Adobe site but after entering login and password to Fotolia the message appears which day to to contact a support for help. I'm confused.