Fotolia → Adobe migration issue: no support response for 2 months

Hello Adobe Community,

I’m asking for help here because I haven’t received any response from Adobe Stock Support for over two months.

I’m a long-time contributor who originally had a Fotolia account and later an Adobe Stock contributor account. Due to the Fotolia → Adobe migration and historical account setup, my account now appears to be flagged as “multiple contributor accounts”, although I am the same contributor using the same nickname and content.

My Adobe Stock account is currently inactive with the message:

“Our account and submission policy does not allow multiple contributor accounts.”

The issue is that I cannot complete the Fotolia synchronization:

• I haven’t accessed Fotolia since 2019

• When I try to log in for syncing, I receive the message:
  “The selected account is already in use”

• Because of this, I cannot resolve the issue on my own

I’ve contacted Adobe Stock Support many times. All requests were registered and I received case numbers, but no replies or solutions have been provided for two months.

This seems to be a technical migration and account-merge issue, not an intentional policy violation.

I’m kindly asking:

• for help from Adobe staff who may see this post, or

• advice from contributors who successfully resolved a similar Fotolia → Adobe merge problem

I’m ready to provide all required details privately (case numbers, emails, contributor ID).

Thank you very much for your time and help.

Best regards,
Tatiana