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Fotolia to Adobe Stock

Forum|Forum|7 years ago
November 7, 2018
3 replies
1498 views

I have trouble syncing my Fotolia account with Adobe Stock. Adobe Stock keep telling me that the account is already in use. Can anyone help me.

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Correct answer MatHayward

You already synced your account in August. You can only do this once. If you see a message encouraging you to sync you can disregard it if you have already done so.

-Mat

Z

Zyoma

Participant

Hello,

I'm not sure that my accounts fotolia and adobe are synced. Also I see some money on fotolia stock. Will they moved to adobe acount?

Also there is a difference in file counts. Looks like that photos are not synced.

Thanks,

Zyoma

Abambo

Community Expert

Zyoma wrote
Also I see some money on fotolia stock. Will they moved to adobe acount?
Also there is a difference in file counts. Looks like that photos are not synced.

Yes, all should transfer to Adobe stock. Photo count should be identical, the remaining cash should be transfered etc.

If there is a trouble use the “Contact us” link in the contributor page footer.

ABAMBO | Hard- and Software Engineer | Photographer

MatHaywardCorrect answer

Legend

You already synced your account in August. You can only do this once. If you see a message encouraging you to sync you can disregard it if you have already done so.

-Mat

vv47674653

Participant

Dear MatHayward could you please specify where is a button to Disregard syncing?

MatHayward

Legend

The Fotolia account associated with the Adobe ID you are using for forum access was synced in March of 2017 which tells me you are attempting to sign into Adobe Stock with a different Adobe ID that is associated with an additional Fotolia account tied to that email address. It's impossible for me to tell since you redacted your Adobe ID in the screen shot.

Log out of your Adobe Creative Cloud account and sign back into the Adobe Stock Contributor Portal using the email address you are posting to the forum with. You should not see any sync requirements.

If you do, submit a ticket to support using the contact us link found at the bottom of the contributor portal and we'll look into it for you.

-Mat Hayward

Jef Milano

Participating Frequently

I got the same problem

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