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CarlinPhoto
CarlinPhoto
Inspiring
January 18, 2020
Answered

Free Creative Cloud Subscription not received

  • January 18, 2020
  • 1 reply
  • 424 views

Hello, 
I achieved over 300 video uploads back before December of last year, and have not received my code for my free Creative Cloud subscription. My acceptance rate is well over 50%. I was told it would take 4-6 weeks. We're at 6 weeks, and I still haven't received it. I did check my SPAM folder. Nothing there. Please advise.

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Correct answer jacquelingphoto2017

Hi Carlin,

Sorry to hear about your activation code experience. Please contact Adobe about the matter using the "Contact us" at the bottom of your contributor page.

Best wishes

JG

1 reply

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community ExpertCorrect answer
Community Expert
January 20, 2020

Hi Carlin,

Sorry to hear about your activation code experience. Please contact Adobe about the matter using the "Contact us" at the bottom of your contributor page.

Best wishes

JG

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