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Saurabh5C81
Participant
August 4, 2021
Answered

Ftp error could not connect to server

  • August 4, 2021
  • 4 replies
  • 2313 views

When I am trying to connect to adobe stock sftp keep getting error on filezilla. please help I allowed the app through firewall.

 

Status: Resolving address of sftp.contributor.adobestock.com
Status: Connecting to 34.240.179.228:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of sftp.contributor.adobestock.com
Status: Connecting to 34.240.179.228:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

This topic has been closed for replies.
Correct answer fhp5C7C

Hello, Please make the form spaceless. I was trying to connect for two hours thinking the server is down. Later realized I was copying password with a silent space. A "copy on clipboard" button would be more relaible. Thanks.

4 replies

Z
zain.sadaqat
Participant
March 22, 2024

Instead of copying and pasting the password. Try to type the password manually. I know it's hectic to type such a strong password but it's worth it. 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 23, 2024

There can only be a preceeding or trailing space. It is easy to check that in notepad, and it spares you the hassle to type it in.

ABAMBO | Hard- and Software Engineer | Photographer
A
alexander2323
Participant
May 24, 2023

Hi I am havig the same problems with logging into the ftp via the lastest filezila. drives me bananas! Same answer each time, Could not connect to server. What do I do?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 4, 2021

Check the generated password. It may be that when you copy/paste it, you include a leading or trailing space.

ABAMBO | Hard- and Software Engineer | Photographer
    erikbphotography
    erikbphotography
    Participant
    September 22, 2021

    Thanks for this. I was having issues connecting to the server as well. The solution for me was the generated password I copied and pasted from the "learn more" button included an extra character (probably a space). It connects just fine now.

    MatHayward
    MatHayward
    Legend
    August 4, 2021

    @Saurabh5C81 Try updating the URL with an additional sftp in front. It looks like we need to update this in the contributor portal. Very sorry for the confusion. Please let us know if this URL works for you with the updated password. 

     

    sftp://sftp.contributor.adobestock.com

     

    Kind regards,

     

    Mat Hayward 

      F
      fhp5C7CCorrect answer
      Participant
      August 28, 2021

      Hello, Please make the form spaceless. I was trying to connect for two hours thinking the server is down. Later realized I was copying password with a silent space. A "copy on clipboard" button would be more relaible. Thanks.

        zachw57545167
        zachw57545167
        Participant
        September 17, 2021

        Same, I struggled on and off for a couple days until I found this repsones and manually typed in the password

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