Known Participant

Question

Funds disappeared

Forum|Forum|28 days ago
June 23, 2026
5 replies
128 views

I had $2,280.76 disappear from my Adobe Stock account and Adobe support says I have no recourse. No explanation. Has anyone had luck getting adobe to respond to support request for disapeared funds?

jodij28273193

Inspiring

That is why I take it out at every $25. Why would you leave so much in your account?

SanpanzaAuthor

Known Participant

I only look at it ever month or so.

Nancy OShea

Community Expert

Contact PayPal.

If you think you need one, contact an experienced legal advisor (attorney) to help you.

This user-to-user forum can’t help you.

Nancy O'Shea— Product User & Community Expert

SanpanzaAuthor

Known Participant

I would like to think that Adobe will resolve this issue before it gets that far.

ZALEZPHOTO

Legend

When you come here making such question, you need to provide specific details on your transaction.

I read your post and immediately something is off and incomplete about your statement.

-1 how long has it been since your requested the transfer?

-2 How long since the last reply you received

-3 Can you see your public profile active, if not your account is suspended and under investigation.

-4 What do you mean Adobe support says you have no recourse.

-5 Are you in America, if not why would you leave so much money without requesting a transfer?

I will give you the benefit of the doubt. When an account is blocked or terminated, support often states they cannot process payouts on those accounts and you will loose any money owed to you. The time of transfer can take longer than previous times, if it has been under 3 weeks and your account is active.

Something about your story is way off, and I don’t think you’re been totally honest here.

Sorry!

ZALEZPHOTO

SanpanzaAuthor

Known Participant

Thanks for your thoughtful response: Here are my answers below.

-1 how long has it been since your requested the transfer?
I requested the transfer on April 12th.

-2 How long since the last reply you received

I sent several emails finally asking to talk with the support person’s supervision and I was told that was not possible. Over server emails it seemed that they never read my previousl emails.

-3 Can you see your public profile active, if not your account is suspended and under investigation.
My account is active, have over $2,000 ready to transfer to Paypal, but am concerned that money will vanish, as it did last time.

-4 What do you mean Adobe support says you have no recourse.

After several attempts to get support to actually address the problem I asked to talk with a supervisor. They say “No”.

-5 Are you in America, if not why would you leave so much money without requesting a transfer?
I am in Los Angeles and have an active career as an commercial photographer (https:carreonphotography.com) . I don’t depend on stock for my income so only pay occasional attention to the account. I have bigger fish to fry at the moment.

I will say that I have seen similar threads today but they were closed for response. I am hoping that an open discussion of missing money will get Adobe’s attention and they will actually provide customer service.

SanpanzaAuthor

Known Participant

My status has not changed. The money was supposed to go through Paypal, but never ended up there. My history says the transfer was cancelled before it ever arrived. Now I am concerned what I have in my account will disappear again.

I have no tax document issues, no security holds and no threshold issues. The money just vanished.

Nancy OShea

Community Expert

Did you have more than $2300 in your PayPal account when you made the payout request?

Most banks put a 15-day hold on unsecured funds.

Contact PayPal.

Nancy O'Shea— Product User & Community Expert

SanpanzaAuthor

Known Participant

I had no money in my Paypal account when I made the request for transfer.

RALPH_L

Community Expert

Look under the menu option “Insights” and then choose “Payout History” to check when funds were paid and to what account.
You should never let your funds grow that high. Your account could get hacked from thieves or even suspended from Adobe. Either way, your funds are then lost.

SanpanzaAuthor

Known Participant

Yea, I did that and it says payout was cancelled, but the payout never returned to my account. They just dissapeard and Adobe refused to help.

RALPH_L

Community Expert

You should have mentioned that fact. That changes the whole situation. Contact the service that was to receive the transfer if they received and returned the transfer.

Also;

Common Reasons for Canceled Payouts

Invalid or Expired Payment Details: The most frequent cause is an issue with your linked payout provider (e.g., PayPal, Payoneer, or Skrill). If your email address on the payout platform doesn't match the one on your Adobe account, if the account is unverified, or if the account has been closed/limited, the transfer will bounce back.
Verification/Tax Documentation Issues: If your tax documentation (W-8BEN or similar) has expired or was rejected, Adobe may pause or cancel outgoing payments until the documentation is updated to ensure compliance.
Payout Threshold or Bank Rejection: If you are using a direct bank transfer (if applicable in your region), the receiving bank may have rejected the transfer due to incorrect IBAN, SWIFT/BIC codes, or issues with foreign currency processing.
Security Holds: Occasionally, Adobe's automated security systems might flag a payment for review if there is unusual activity on your account.

Common Reasons for Canceled Payouts

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