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Participating Frequently
December 9, 2022
Question

Guidance on issues with vector submission that was rejected

  • December 9, 2022
  • 1 reply
  • 716 views

Hi all,

 

I hope someone here has the expertise to help me understand the issues with two vector submissions that were recently rejected from Adobe stock.  I suspect I have the same issues with both (as I composed them similarly), but cannot find the issues myself.

I've poured over my files and the feedback and can only think that there is an issue with the preview thumbnail, but don't know what it would be and how to fix it. The preview is over the minimum size. I really appreciate all the time responders put in helping us learn here!

The rejection came back as:
"

Your file has one or more of these issues:

  • Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.
  • Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.
  • Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)
  • You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file."

 

Finally, I also notice that when I first upload my Zip file (with the .ai and the .jpg preview), the preview looks normal.  But it eventually turns blank like in the attached - not sure why this happens and it's what leads me to believe I have issues with the previews.  But they're regularly exported jpgs... 

 

(p.s. The .ai files I was trying to attached are getting removed from the post, so I'm attaching just one of the submissions as a PDF version.  Not sure how to get around that other than if it's okay to include a Dropbox link with the .ai file...)

 

Thank you for any help!
Boriana

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Community Expert
December 9, 2022

Create a new JPG preview image and resubmit.

 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
December 9, 2022

Nancy, 

 

Thank you so much for the response!

 

I tried that a couple of times without success.

the same issue and rejection happens - probably because the jpg is the same each time.

 

Is there something wrong with the file I can fix specifically: is it too large or is there something else that's against the rules?

 

Alternatively, could it be the .ai file?

Abambo
Community Expert
Community Expert
December 9, 2022
quote

 

Alternatively, could it be the .ai file?


By @Boriana5C25

The preview can't be an Illustrator file. You can, however, upload just the Illustrator file and the preview gets generated on its own. I saw a colour shift when doing so. In addition, your upload is quite complex. I do not know what the preview would look like.


@Boriana5C25 wrote:

 

the same issue and rejection happens - probably because the jpg is the same each time.


You should create a different JPEG, as @Nancy OShea suggested.

Additional suggestion to get to the root of the problem: Try uploading less complex Illustrator files first and wait for their acceptance

 

ABAMBO | Hard- and Software Engineer | Photographer