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M
Mas Towo
Participant
November 18, 2023
Answered

Have problem Your account has a validation status issue

  • November 18, 2023
  • 3 replies
  • 190 views

hello adobe team, i have a problems with my adobestock contributor account, a few days ago i was to make a payout to my payooner, there is no problem but after a few days my account was hit with "Your account has a validation status issue."
I've been trying to contact the Adobe team since yesterday, but I received a reply regarding this problem, for that reason, can you help me regarding my account and also payout my outstanding balance?

thank you, greetings

    This topic has been closed for replies.
    Correct answer RALPH_L

    In addition to what @Jill_C said, if you read the Terms of Agreement, section 9.1,  that you agreed to, you will discover that earnings are not payable as long as an account is suspended.

    Adobe_Stock_Contributor_Agreement-en_US-20160721_1200.pdf

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 19, 2023
    quote

    but I received a reply regarding this problem,


    By @Mas Towo

    I suppose, you want to say that you did not yet receive a reply…

     

    Be patient. You will get an answer. Suspended accounts don't get payouts.

     

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    ABAMBO | Hard- and Software Engineer | Photographer
    RALPH_L
    Community Expert
    RALPH_LCommunity ExpertCorrect answer
    Community Expert
    November 18, 2023

    In addition to what @Jill_C said, if you read the Terms of Agreement, section 9.1,  that you agreed to, you will discover that earnings are not payable as long as an account is suspended.

    Adobe_Stock_Contributor_Agreement-en_US-20160721_1200.pdf

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    November 18, 2023

    You are not addressing Adobe directly here in this forum; we are a community of fellow Contributors. You must use the "contact us" link on your account page,  then wait for Adobe Contributor Support to reply. It could take days, or it could take weeks, for them to reply depending on their current workload, since they have many suspended accounts to review.  Meanwhile, don't spam them with repeated emails or contacts, which will just further clog their support system.

    Jill C., Forum Volunteer
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