[Help] CSV Metadata Upload Bug: Fields stay blank after successful upload

Forum|Forum|4 days ago
January 30, 2026
3 replies
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I am experiencing an issue with the CSV metadata upload process. Previously, I could upload photo keywords via CSV without any problems. However, during my most recent attempts, the system shows no data populated after the upload—all photo fields remain blank, yet no error messages are displayed.

I have strictly followed the required guidelines: the CSV format is correct, commas are used properly, special characters are avoided, and the character/keyword counts are within limits. I’ve tried deleting the photos and re-uploading them, and even tried uploading a completely different batch of photos, but the issue persists. Currently, the only way to add data is through manual entry, which is extremely inefficient for my workflow.

Since I haven't changed my process, I can't figure out what's wrong. Has anyone encountered this or could offer some guidance?

ctktigerAuthor

Participant

Thank you for your response.

I have attempted to upload multiple batches of photos and experimented with different versions of CSV data. Despite waiting two days before re-uploading, the issue persists. None of the metadata, such as keywords, has been successfully updated for even a single image. I am at a complete loss as to what might be causing this error.