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A
aminkorea
Known Participant
September 17, 2020
Question

Help! Images won't submit.

  • September 17, 2020
  • 1 reply
  • 307 views

I have tried 6 or 7 imes t submit a batch of images, but the images won't submit. 

The images in question have all be taged and have a green indicator and the button on the to of the page says "Submit 14 images" . When I click the Subit button the images appear to moe out of the new upload into Under review. However, when I navigate to Under review, the images are not there. So, I navigate back to new uploads the images are still there. 

 

Can somene help?  

This topic has been closed for replies.

1 reply

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
September 18, 2020

Hi Amink,

Adobe is sorry for the inconvenience. If you have not done so since posting this message plaease try again and tell us if the issue was corrected.

Best wishes

JG

A
aminkoreaAuthor
Known Participant
September 18, 2020

Just tried and the images are still not submitting.

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
September 19, 2020

Hi Aminkorea,

At the bottom of the contributor's page, the same page of your "New" uploads you will see "Contact us" on the menu bar. Click on it and submit a report. Please explain in details the step by step process you did and what happens each step of the way, and submit. Most likely within 48 hours you will receive a request for screenshots. I suggest you have them handy just in case.

 

Best wishes

JG

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