What support? Customer service is not responsible for suppliers, which we are. Contributor support won't answer questions concerning refusals; otherwise, they would not finish.
ABAMBO | Hard- and Software Engineer | Photographer
But my last request to support ended with the deletion of files that flashed in the request. For some reason, instead of reading the question, the support decided that I was asking to check the files, they checked them and deleted them. As a result, my top work was deleted, and the question was actually a question about styles, not about checking. In general, this is of course a different story.
But my last request to support ended with the deletion of files that flashed in the request. For some reason, instead of reading the question, the support decided that I was asking to check the files, they checked them and deleted them. As a result, my top work was deleted, and the question was actually a question about styles, not about checking. In general, this is of course a different story.
I asked in a group of interests, it turned out that everyone has the same problem. Specifically with PNG, they don't accept a lot, even if they used to accept it, now they refuse everything. Moreover, if you upload the same picture with a background, it is accepted.
Thanks for the outside perspective. I guess I shouldn't start with something so complicated. I'll start with something simple. I thought illustrations were easier to relate to, because they're not photos and the same teeth can look like this, or ears.
No. What I’m thinking at this time is that AI PNG illustrations, much like early acceptances of AI assets with 6 fingers and the like, have been getting a pass when it comes to illustrations with errors, since by their nature they are illustrations and therefore aren’t going to be absolutely perfect. Just like, “Well, they’re AI, and AI inherently makes mistakes, so I guess it’s acceptable.” Am I making sense? It just seems there have been more posts lately from contributors of PNG illustrations wondering why their assets started being rejected “all of a sudden,” compared to previous submissions that quite possibly had similar issues. So I’m not just talking about cut out issues, but actual content as well.
Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.