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Participating Frequently
January 30, 2025
Question

Help, why were my PNGs rejected?

  • January 30, 2025
  • 5 replies
  • 2660 views

Hello. Support shrugs and suggests asking here. I've checked the files in every way, but I can't find the reason.

 

[Moderator moved the thread to the correct forum]

5 replies

Abambo
Community Expert
Community Expert
February 1, 2025
quote

Support shrugs and suggests asking here.


By @taisiyakozorez


What support? Customer service is not responsible for suppliers, which we are. Contributor support won't answer questions concerning refusals; otherwise, they would not finish.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
February 1, 2025

But my last request to support ended with the deletion of files that flashed in the request. For some reason, instead of reading the question, the support decided that I was asking to check the files, they checked them and deleted them. As a result, my top work was deleted, and the question was actually a question about styles, not about checking. In general, this is of course a different story.

Abambo
Community Expert
Community Expert
February 1, 2025
quote

But my last request to support ended with the deletion of files that flashed in the request. For some reason, instead of reading the question, the support decided that I was asking to check the files, they checked them and deleted them. As a result, my top work was deleted, and the question was actually a question about styles, not about checking. In general, this is of course a different story.


By @taisiyakozorez

I suppose you should reconsider this answer, as it does not make much sense. At least not in the context of your initial question and my answer.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
January 31, 2025

I asked in a group of interests, it turned out that everyone has the same problem. Specifically with PNG, they don't accept a lot, even if they used to accept it, now they refuse everything. Moreover, if you upload the same picture with a background, it is accepted.

Jill_C
Community Expert
Community Expert
January 31, 2025

They do not "refuse everything". Adobe is still adding ~1 million AI images to the database every day.

Jill C., Forum Volunteer
Participating Frequently
January 31, 2025

There are no such problems with JPG

Jill_C
Community Expert
Community Expert
January 30, 2025

A few drawing errors here:

Jill C., Forum Volunteer
Participating Frequently
January 31, 2025

Thanks for the outside perspective. I guess I shouldn't start with something so complicated. I'll start with something simple. I thought illustrations were easier to relate to, because they're not photos and the same teeth can look like this, or ears.

daniellei4510
Community Expert
Community Expert
January 30, 2025

I'm also seeing more and more examples of 1:1 ratio artsy AI being summarily rejected.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Abambo
Community Expert
Community Expert
February 1, 2025
quote

I'm also seeing more and more examples of 1:1 ratio artsy AI being summarily rejected.


By @daniellei4510

But otherwise correct assets?

ABAMBO | Hard- and Software Engineer | Photographer
daniellei4510
Community Expert
Community Expert
February 1, 2025

"But otherwise correct assets?"

 

No. What I’m thinking at this time is that AI PNG illustrations, much like early acceptances of AI assets with 6 fingers and the like, have been getting a pass when it comes to illustrations with errors, since by their nature they are illustrations and therefore aren’t going to be absolutely perfect. Just like, “Well, they’re AI, and AI inherently makes mistakes, so I guess it’s acceptable.” Am I making sense? It just seems there have been more posts lately from contributors of PNG illustrations wondering why their assets started being rejected “all of a sudden,” compared to previous submissions that quite possibly had similar issues. So I’m not just talking about cut out issues, but actual content as well.

 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
daniellei4510
Community Expert
Community Expert
January 30, 2025

They need some refining. And this one in particular, when placed against a black background, the only thing left of the hair are the highlights.

 

 

 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Participating Frequently
January 31, 2025

Thank you, I always thought that illustrations are less picky about textures, etc., since they are not photographs, but apparently I was wrong.

Abambo
Community Expert
Community Expert
February 1, 2025
quote

Thank you, I always thought that illustrations are less picky about textures, etc., since they are not photographs, but apparently I was wrong.


By @taisiyakozorez

Your asset exposes plenty of artefacts that are typical for JPEG compression issues. Those are not acceptable, even for illustrations.

 

ABAMBO | Hard- and Software Engineer | Photographer