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Participant
October 22, 2026
Answered

Hi everyone, my Adobe Stock contributor account was blocked with a "Terms violation" notice.

Hi everyone, my Adobe Stock contributor account was blocked with a "Terms violation" notice that doesn't mention a specific asset. I submitted an appeal through the Contact us form on 22 October2026. Has anyone received a response to a similar appeal, and roughly how long did it take? Thank you.

    Jill_C
    Jill_CCorrect answer
    Community Expert
    October 22, 2026

    There is no fixed service level commitment for responding to such inquiries. It could take days, weeks or even months to hear back from Contributor Support.

    Jill C., Forum Volunteer

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    October 22, 2026

    Each request is handled on a case-by-case basis. One forum user said it took 50 days to receive a response to their appeal request. But that account was blocked for “suspicious account activity.”  TERMS violations may have longer wait times.  Review the TERMS you agreed to when you joined.

    1. https://helpx.adobe.com/stock/contributor/content-policies-guidelines/content-policies/content-submission-requirements.html
    2. https://www.adobe.com/go/contributor-agreement

    In the meantime, be patient. Work on other projects, feel free to submit to outside marketplaces.  

     

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    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Jill_CCommunity ExpertCorrect answer
    Community Expert
    October 22, 2026

    There is no fixed service level commitment for responding to such inquiries. It could take days, weeks or even months to hear back from Contributor Support.

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    Jill C., Forum Volunteer
    Participant
    October 22, 2026

    Thank you for the replies. I'll wait patiently for Adobe's response.

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    daniellei4510
    Community Expert
    Community Expert
    October 22, 2026

    You have a case number. Your only option now is to continue waiting until Adobe completes their investigation, which, unfortunately, can take weeks and in some cases months.

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.