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Answered

highly irregular sales activities

Forum|Forum|2 years ago
May 10, 2023
5 replies
3317 views

I got this mail in responce of my email - Since your account has appeared in the context of highly irregular sales activities, the account will remain blocked until further notice.

This Problem Happend After Money Withdrewal Request.

After got this mail from adobe, I done reply but there was not any responce from adobe.

Can anyone tell me what is this and what is solution for this ?

I mailed them :

as you know there was not any control from me on sales. i have only control on images that i created. i can do only submit images, delete images and change titles and tags.

if there was any problem from my side please tell me i will do all changes that require

But there was not any responce

And Now I Feel Like

this is one tactic for not give earning to their contributer. and after blocking contibuter account, adobe catch all money from their contributer.

[moderator cured the topics, do not select all the topics available, but only the relevant ones.]

Troubleshooting

Correct answer Abambo

Irregular sales activities get detected, when from one account many of your assets get licenced. Some contributors try to boost their account with such methods, and there are possibilities for contributors to do that in a profitable way. This is, however, prohibited and that's the reason Adobe investigates your account.

It is in no case a method to keep your money. Even if you make a lot of money with stock, Adobe makes 70% per sale, you make 30%. It's more profitable for Adobe, but only if contributors are feeding the database. So, no, there is no incentive for Adobe to strip you of your hard-earned money. And during the time your account is blocked, you do not make sales, so Adobe does not make sales. And if you get banned, Adobe will need to delete all your assets, and they will lose the investment they made to moderate your assets.

The conclusion of this is that Adobe has no interest in prohibiting you from contributing. In the contrary. That's why Adobe even puts out incentives for the successful contributors.

You need to wait for the investigation to terminate. I hope for you, that the highly unusual number of sales was not from your account/credit card/IP address and that you will be able to continue to contribute in the near future. Good luck.

M

Mrdracula

Participant

Hey!

Any update on your account? Is it unblocked or still blocked?

My account was deactivated five days ago, and I haven't received any emails. The only notification I received was when I logged in: 'Dear contributor, your Adobe Stock contributor account has been deactivated. Please check your email for more information or contact us.'

I'm still waiting for their email. I've also emailed them to inquire why my account was deactivated, but I haven't received any response from Adobe Stock yet.

Abambo

Community Expert

You should use the link to contact Adobe contributor support, do not e-mail them. E-mails have a high probability of getting lost. As for the Adobe e-mail, check your spam folder.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Please refer to the Stock Contributor Terms below.

PDF: https://www.adobe.com/content/dam/acom/en/legal/servicetou/Adobe_Stock_Contributor_Agreement-en_US-20160721_1200.pdf

Nancy O'Shea— Product User & Community Expert

D

DG298155682eorAuthor

Participating Frequently

What is the meaning of agreement when sales are not in my control and when you block account in case of irregular sales.

sales are in your control so that is your responsibility to take manage things you can't punish or block contributer account. use indian upi technology than see not anyone can buy images or stock footage without paying money. i read many articles about this problem and this is happening because of fake or dummy credit card. so now you need to remove that payment method and move on new payment method. when some buyer buy my images using that fake credicard and you are punishing contributer what is the logic is this ?. you need to punish that buyer not contributer.

another view is competition. i see there is many competition of my images so, might be they also involved in this thing to take down competition.

Abambo

Community Expert

What is the meaning of agreement when sales are not in my control and when you block account in case of irregular sales.

By @DG298155682eor

We don't block anyone. We are fellow contributors.

However: there are possibilities that are lucrative for the contributor. A buyer has no interest in buying hundreds of your assets, and only your assets. So, from the Adobe perspective, either you have a deal with the buyer or you are the buyer. If the buyer buys with a stolen credit card or with a lucrative subscription is not relevant.

As a side note: I'm certain that the buyer also gets blocked.

As for your competition thesis, that would be very expensive. I don't count on that.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Correct answer

Community Expert

Irregular sales activities get detected, when from one account many of your assets get licenced. Some contributors try to boost their account with such methods, and there are possibilities for contributors to do that in a profitable way. This is, however, prohibited and that's the reason Adobe investigates your account.

It is in no case a method to keep your money. Even if you make a lot of money with stock, Adobe makes 70% per sale, you make 30%. It's more profitable for Adobe, but only if contributors are feeding the database. So, no, there is no incentive for Adobe to strip you of your hard-earned money. And during the time your account is blocked, you do not make sales, so Adobe does not make sales. And if you get banned, Adobe will need to delete all your assets, and they will lose the investment they made to moderate your assets.

The conclusion of this is that Adobe has no interest in prohibiting you from contributing. In the contrary. That's why Adobe even puts out incentives for the successful contributors.

You need to wait for the investigation to terminate. I hope for you, that the highly unusual number of sales was not from your account/credit card/IP address and that you will be able to continue to contribute in the near future. Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

D

DG298155682eorAuthor

Participating Frequently

I think you clear my mind. i don't want to be harsh or angy i just want to clear answer like this whats going on and like we are investigation and you need to wait for the investigation finish.

so, this type of clear answer give me idea whats going on.

This Problem Started when they are not giving me reply or and clear answer that i can understand

Now i can understant what is exact problem and what going on

ThankYou For This Replay

Abambo

Community Expert

You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Work on other things while the investigation proceeds.

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) Suspected violation of Stock Contributor User Terms,
3) A technical problem that only Stock Support can fix.

If you don't hear anything within 10 business days (check your spam folder for reply), send a follow-up.

Nancy O'Shea— Product User & Community Expert

D

DG298155682eorAuthor

Participating Frequently

ThankYou For This Replay And Make My Mind Clear About Problem

Jill_C

Community Expert

It is most definitely NOT a ploy by Adobe to avoid paying you. You have replied to Adobe's notice that they have blocked your account. They will reply when their investigation is complete. Meanwhile, do not badger them with repeated emails, which clogs their support system and does not make the process go any faster.

Jill C., Forum Volunteer

D

DG298155682eorAuthor

Participating Frequently

After 15 Days There was not any responce from contributer support

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