How can I restore access to my account?

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Hi. Last December, I had to reset my computer. As a result, all my autofilled passwords were lost. Since I have double verification, I need a phone number in addition to my email address. But I don't have that number anymore and it's impossible to recover. Correspondence with the help center specialists yielded no results. How can I restore access to my account? I've been selling my photos since 2017. One photo has sold over 500 times, and I'm facing this insurmountable problem.

Nancy OShea

Community Expert

How to Contact Stock Contributor Support

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Due to heavy volume, it may take a week or more for them to respond.

Check your email spam folder.

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Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

It’s indeed unfortunate that your 2FA uses an unrecoverable phone number. However, it should still be possible to get a one-time verification code sent to your email address.

https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/reset-adobe-password.html

This is where your Adobe log-in information is managed.

https://account.adobe.com/

An important takeaway from all this is to always write down important passwords and keep them in a secure location that no one else has access to.

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Nancy O'Shea— Product User & Community Expert