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PorroPete
PorroPete
Inspiring
February 16, 2026
Answered

How do we contact support when the send button does nothing?

  • February 16, 2026
  • 5 replies
  • 4 views

I wrote a long message, explaining the issue in detail with a image that was removed in Audit, for infringment. It isn’t and there’s no infringment. But when I try to write Support of contact I get

“We are sorry, there was an error submitting your case. Please post your question in the forum in the meantime, while we resolve this temporary issue.”

 

OK here’s my question, in the forum. How do I contact support?

    Correct answer RALPH_L

    contributor-support@adobe.com

    5 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 18, 2026

    EMAIL is not the way to reach Contributor Support. Chances are they’ll never see it.

    Use the official contact form in your Contributor dashboard, which generates a CASE #. 

     

    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    RALPH_LCommunity ExpertCorrect answer
    Community Expert
    February 17, 2026

    contributor-support@adobe.com

      PorroPete
      PorroPeteAuthor
      Inspiring
      February 17, 2026

      Good to know. The form on the Adobe site just produces that error message. It could be what Nancy wrote, as I use Firefox and it’s possible it has a script blocker. Also, although I like the Firefox browser, Chrome or Edge are both a little better at handling more complex pages.

      I’ll try that email. It sure was nice when we had Mat as the advocate and he’d look into things, which generally got a response or at least referred us to the right people, who would investigate the question.

      Thanks

      ﹏𓊝﹏ Great Place on a Great Lake = My Port of call ☠︎
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 16, 2026

      Your posts are very confusing. I can’t follow the train of thought.

      1. Use another web device that doesn’t have script blockers.
      2. Nobody here can help you with an account matter. 
      3. The Appeals process for blocked accounts or infringement violations is below. 
        https://www.adobe.com/trust/transparency/content-policies/how-to-report.html

       

      Good luck.

       

      Nancy O'Shea— Product User & Community Expert
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      February 16, 2026

      Sounds like a temporary glitch. Try again later.

      Jill C., Forum Volunteer
      PorroPete
      PorroPeteAuthor
      Inspiring
      February 16, 2026

      And just another note I am NOT focused_Breeze157F this is wrong. OK I adjusted my account. I don’t know where that came from. Maybe I’ll be myself now? LOL

       

       

      ﹏𓊝﹏ Great Place on a Great Lake = My Port of call ☠︎
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      February 16, 2026

      What is wrong? The forum account nickname? You can change that in your profile if you want…

      Jill C., Forum Volunteer
      PorroPete
      PorroPeteAuthor
      Inspiring
      February 16, 2026

      I did that in my Adobe account and here. I’ll see if it adjusts over time. Thank You.I see nowhere that has that other name, in either account or settings. Fine, I’ll be FB157F what’s in a name?

       

      ﹏𓊝﹏ Great Place on a Great Lake = My Port of call ☠︎
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