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๋๋AK
Participating Frequently
Oct 11, 2026 12:46 PM UTC
Answered

How long does it take? I cannot submit content(s) to the Adobe as usual; the "Save 1 file" tab is still disabled (turned grey) for a few days. Please reply, thank you so much.

How long does it take? Now I cannot submit any content(s) to the Adobe as usually do; the "Save 1 file" tab is still disabled (turned grey) for a few days which blocked the UPLOAD process. Please reply, thank you so much.

      DFWTechGuyCorrect answer
      Participating Frequently
      Oct 13, 2026 3:24 PM UTC

      The greyed-out “Save 1 file” button may mean a required field is missing or the file hasn’t finished processing. Try refreshing the page, signing out and back into your Adobe account, and testing in a private/incognito browser window. You can also try another browser and temporarily disable extensions that might interfere with the upload.

      If it’s still disabled, could you share which Adobe app or website you’re using and what type of file you’re trying to upload? That would help narrow down the issue. Since it’s been happening for several days, it may also be worth contacting Adobe Support if the basic checks don’t help.

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      15 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Oct 28, 2026 8:40 PM UTC

      @๋๋AK 

      This post should be moved to the Contributors forum below where we discuss submission & refusal matters. 

      https://community.adobe.com/questions-38

       

      Adobe Stock imposes weekly and maximum submission limits based on contributor’s sales history and acceptance rates. The limits gradually increase over time as new contributors gain more experience. 

      • Weekly limits reset after 8 days.
      • Maximum limits reset when all pending assets are reviewed. 

      A slow & steady approach is recommended.

      Upload 5 of your highest quality assets, submit for review and wait for feedback. 

      Focus more on quality & less on quantity.

      Read through your Contributor User Guide for more details. 

      https://helpx.adobe.com/stock/contributor.html

       

      Hope that helps. 

       

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      Nancy O'Shea— Product User & Community Expert
      ๋๋AKAuthor
      Participating Frequently
      Oct 23, 2026 10:04 PM UTC

      Hi Meenakshi Negi. I have a problem again which caused from my ignorance. I typed my title-description with capital letters on about 21 October 2026. After than till today, I cannot submit any content at all. I consulted with the peer group and learned why it happened. Because I used capital letters in the title. However this is not the first time using capital letter in the title-description. I did it before 4-5 times and I was never being warned or banned. Then, I learned that it is actually against the rule. From now on, I will never do it again. Please help me solving the problem and activate the Upload system again. Thanks so much in advance. Any of your recommendations are welcome. Truly Yours.

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      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      Oct 26, 2026 8:26 AM UTC

      Hi AK,


      Sorry to hear that you are experiencing the issue again.

      Could you please share a short video showing the workflow you are trying? Where are you trying to upload the content? If you get any error message, please share that as well.

      It will help us provide you with the correct steps or information.


      Thanks,

      Meenakshi

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      ๋๋AKAuthor
      Participating Frequently
      Oct 26, 2026 2:49 PM UTC

      Hi Meenakshi, Thank you so much for your reply. I attached a file in details please read. Sorry, I cannot make a VIDEO clip.

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      DFWTechGuyCorrect answer
      Participating Frequently
      Oct 13, 2026 3:24 PM UTC

      The greyed-out “Save 1 file” button may mean a required field is missing or the file hasn’t finished processing. Try refreshing the page, signing out and back into your Adobe account, and testing in a private/incognito browser window. You can also try another browser and temporarily disable extensions that might interfere with the upload.

      If it’s still disabled, could you share which Adobe app or website you’re using and what type of file you’re trying to upload? That would help narrow down the issue. Since it’s been happening for several days, it may also be worth contacting Adobe Support if the basic checks don’t help.

      Translate
      ๋๋AKAuthor
      Participating Frequently
      Oct 26, 2026 9:59 PM UTC

      Hi DFWTechGuy, I will try your way to solve the problem and will surely let you know. Thanks you so much for your kindness and great help. A.K.

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      ๋๋AKAuthor
      Participating Frequently
      Oct 13, 2026 2:18 AM UTC

      Hi Meenakshi Negi. Thank you very much for your kind assistance. You understood me correctly and now the problem of submission is solved. I just tried to send one content now, it works so well, as good as it was before. I think it is from your help. If you could disclose the reason why I was banned mildly; IP, Similar, or Image Quality, would be valuable to me to prevent it to happen in the future. Thank so much again.

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      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      Oct 13, 2026 3:15 PM UTC

      Hi ๋๋AK,


      That’s great! Glad to know the issue is resolved.

      We are not sure what caused this behaviour. It might have been a temporary glitch that was resolved.

      Let us know if we can be of any further assistance.


      Thanks,

      Meenakshi

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      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      Oct 12, 2026 1:36 PM UTC

      Hi ๋๋AK,


      Thank you for reaching out, and sorry to hear that you are experiencing an issue.

      As mentioned, you are not able to submit the contents. Are you filling out a PDF form? Could you please confirm the tab you are referring to? It would be helpful if you could share more information about the workflow you use, along with screenshots, to provide a better understanding. 

      Let us know if you need any help.


      Thanks,

      Meenakshi

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      ๋๋AKAuthor
      Participating Frequently
      Oct 12, 2026 10:24 PM UTC

      Hi Meenakshi Negi. Thank you so much for your valuable reply. As you are asking me about the PDF form, I am confused - I have never heard about it before. (1)  Could you please suggest me how can I obtain it. (2) Overview: Let me explain you from the beginning: About 5-6 days ago, while I was submitting contents my daily submission, the submission was incomplete every time I tried it. The problem is after I had filled out all data (type of content - checked, title description - filled, keywords - filled. Double check - done. Then when everything was successfully filled, I clicked on Save Work tab (low left corner). Then, the “Submit 1 file” tab (button; on top right) was suddenly turned grey (means - inactivated). So,I tried it again and again, it was all failed. This is my first time experience on this issue. (3). I tried to use Adobe Community hub to ask someone to share guidance or instruction to solve the problem. I stepped in the wrong room and was given unsatisfied answer. (4) FYI; I have about 313 contents at the Adobe portal now since early July this year. Now, please show me step by step how to obtain that PDF file so I can fill it immediately. Thanks so much again.

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