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cocoonaw
Participant
October 14, 2016
Answered

How long does the review usually take?

Hello,

I just started with adobe stock and uploaded an image 7 days ago. How does it usually take until a contribution is reviewed/approved? Maybe there are problems - file ID = 122966999

thank you for answer

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    Abambo
    AbamboCorrect answer
    Community Expert
    February 12, 2023

    As you can read from the correct answer, 5 days may be normal, and it can be longer, especially when there is a high number of assets to be reviewed. I also assume, that sometimes assets get relayed to a supervisor, when the moderator is not sure, what to do.

     

    Chat is for Adobe customers and not for contributors. Contributors can get help via Contributor Support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html. Adobe answers via e-mail, so watch your spam. And do not send twenty messages in a short time. Allow Contributor support to answer to your first message!

     

    And allow the Adobe Contributor support for not responding on the week ends and alloww moderation to take place on work days.

    ABAMBO | Hard- and Software Engineer | Photographer
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    56 replies

    Kim Phuong Art
    Participating Frequently
    February 12, 2023

    what's wrong with Adobe stock nowadays, it's been 6 days and they haven't reviewed my files, I also cannot connect them in live chat and also didn't reply to my help support email tickets. Very disappointed

    Translate
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    February 12, 2023

    As you can read from the correct answer, 5 days may be normal, and it can be longer, especially when there is a high number of assets to be reviewed. I also assume, that sometimes assets get relayed to a supervisor, when the moderator is not sure, what to do.

     

    Chat is for Adobe customers and not for contributors. Contributors can get help via Contributor Support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html. Adobe answers via e-mail, so watch your spam. And do not send twenty messages in a short time. Allow Contributor support to answer to your first message!

     

    And allow the Adobe Contributor support for not responding on the week ends and alloww moderation to take place on work days.

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
      Kim Phuong Art
      Participating Frequently
      February 12, 2023

      oh thank you for the help !

      Translate
      Harini Nandini
      Participant
      May 11, 2021

      I have uploaded a picture and added keywords, etc today.

       

      1) I just wanted to know the waiting period for review and publication of photo. 

       

      2) If a photo is selected for publishing, what is the process of payment to the person (owner)? 

       

      Translate
      thnp
      Participant
      August 1, 2020

      Hello everyone, I'm a new contributor on adobe stock , I would like to know how long does the review process take? I have already uploaded 46 pictures on adobe stock 14 days ago , I still waiting for it I wonder if I did something wrong please tell me. my id is 206272548 Thank you very much

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      Abhishek Yadav
      Participant
      June 21, 2020

      I have the same problem what I can do ?

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        S_Roland
        S_Roland
        Participant
        February 12, 2019

        No, there are no issues with my account. I received all emails including the email containing  "Thanks for becoming an Adobe Stock contributor. It’s easy to upload and start selling your content."

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        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        February 12, 2019

        7 days is unusual long. But it may happen.

        One point is, that there could be a message that the moderator is waiting for a model release.

        If that is not the case, I suggest, you contact Adobe by using the “contact us” link at the footer of the contributor page.

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        ABAMBO | Hard- and Software Engineer | Photographer
        S_Roland
        S_Roland
        Participant
        February 11, 2019

        Hello,

        I just started with adobe stock and uploaded an image 7 days ago. How does it usually take until a contribution is reviewed/approved? Maybe there are problems - file ID = 247474537

        How do I know if there is a problem? Should I submit again?

        Translate
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        February 12, 2019

        No, you should not submit again. But as you are new, have you been accepted as a contributor? Maybe there is a problem? Scan your mails (and the spam folder) for messages.

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        ABAMBO | Hard- and Software Engineer | Photographer
        silbertd16757292
        silbertd16757292
        Participating Frequently
        January 30, 2019

        Hi,

        I am also new to adobe stock. I already uploaded 15 stock videos that were approved but when i do a search in the general stock footage I do not see my videos. I searched all 100 pages for this video I.D: 245199811 but didn't see it.

        How do I know when my stock footage is online for sale to the public?

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        MatHayward
        MatHayward
        Legend
        January 30, 2019

        You can see the file online here: Stock Video of barbequing meat on the grill at Adobe Stock | Adobe Stock

        When searching in Adobe Stock be sure you are using keywords you have listed specifically. Other search terms including the title do not work in Adobe Stock search.

        -Mat Hayward

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          taylor_vanh53929910
          taylor_vanh53929910
          Participant
          August 24, 2018

          Hello all!

          I am having a similar problem:

          I have uploaded a couple of photos and have been waiting for many weeks for them to be reviewed.  I have contacted support a few times with no answer.

          File ID: 219436769

          Thank you so much for the help!

          Translate
          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          August 24, 2018

          If the file is for more then a week in the review queue than something went wrong.Did you use this way to contact support:

          Translate
          ABAMBO | Hard- and Software Engineer | Photographer
          taylor_vanh53929910
          taylor_vanh53929910
          Participant
          August 24, 2018

          I did. Some photos have been there for 24 hours and some for much longer than that.

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          abdullahb86672651
          Participant
          March 13, 2018

          Me too waiting for approval please review my file thanks

          Translate
          v.poth
          v.poth
          Inspiring
          March 13, 2018

          Hi,

          the review of the images usually takes between 1-7 days depending on the upload volume. If your pictures are not selected it can also be due to missing information about your account (not verified ID or something like that...)

          If your pictures were not selected during this period, then write to contributor-support@adobe.com

          Greets,

          v.poth

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          Cozypainter
          Participant
          January 25, 2018

          Hi Mat,

          I also started with adobe stock recently and while most images do get reviewed within 2-3 days, seams like there are couple that are "stuck". Could there be an issue? Specifically - File ID: 188617576 and File ID: 189219370

          Translate
          MatHayward
          MatHayward
          Legend
          February 8, 2018

          If you are having trouble with your account, please submit a ticket via the Adobe Stock Contributor Portal by clicking the contact us link at the bottom of the page.

          Thank you,

          Mat

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