How long does the review usually take?

Forum|Forum|5 years ago
February 3, 2021
3 replies
1795 views

Hello,

I uploaded several pictures, among them this File ID: 408593164 8 days ago, and i haven't received any answer. Maybe there are problems.

Thank you!

This topic has been closed for replies.

Correct answer MatHayward

To answer your specific question, the moderation wait time varies based on the number of assets in the queue. The average wait is between 3-5 days but it can vary a day or two in either direction.

The problem here is your account specifically. You created the account at Fotolia (when that was still possible), but you did not complete the process so your account was never fully activated. As a result, your submission never made it into the review queue. I've made the necessary corrections so your file is now in the queue and should be reviewed in the next couple of days.

Kind regards,

Mat Hayward

gunawan prasetyo

Participating Frequently

this is the same as a problem, even up to 7 years ago I was still pending a review, until 2 years ago there was still a pending review. and I keep trying to upload again and it's still the same, there's no clarity on being rejected or even successful in reviewing. everything is still being reviewed and none has been completed

George_F

Community Expert

Greetings! I recommend starting a new thread whenever you have a question such as this.

If you really have had files in review for 7 years, I recommend contacting Contributor Support with this link: https://contributor.stock.adobe.com/en/Contact

Cheers!

George F, Photographer & Forum Volunteer

gunawan prasetyo

Participating Frequently

hello, thank you very much appreciate your help

MatHayward

Correct answer

Community Manager

To answer your specific question, the moderation wait time varies based on the number of assets in the queue. The average wait is between 3-5 days but it can vary a day or two in either direction.

The problem here is your account specifically. You created the account at Fotolia (when that was still possible), but you did not complete the process so your account was never fully activated. As a result, your submission never made it into the review queue. I've made the necessary corrections so your file is now in the queue and should be reviewed in the next couple of days.

Kind regards,

Mat Hayward