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heidib7601990
Participant
July 4, 2018
Answered

How long should photos be 'in review'?

  • July 4, 2018
  • 7 replies
  • 5260 views

I sell on a couple of different stock photography websites and recently uploaded some to Adobe Stock. It's been 15 days and my photos are still 'in review' - do photos normally take this long to review or am I missing something...?!  Thanks in advance

    This topic has been closed for replies.
    Correct answer MatHayward

    I've located and corrected the issue with your account. It appears that in 2012 you created an account at Fotolia. You did not complete the signup process by verifying your email address. As a result, the Fotolia account was invalid.

    When you created your Adobe Stock Contributor account you automatically synced to the invalid Fotolia account. The content you submitted did not go into the review queue because the account was not complete.

    I have force validated the old Fotolia account which has pushed your uploaded files into the review queue. I expect your content will be reviewed within the next 3-5 days at most.

    Kind regards,

    Mat Hayward

    7 replies

    D
    Dhananjay27
    Participant
    June 20, 2020

    Hello MatHeyward I am also facing the same issue. It's been 14 days and my photos are not getting reviewed. Its a very slow process. Please help me out of this.

      T
      Test Screen Name
      Legend
      March 7, 2023

      Many people are finding this. It is often taking several weeks, or months for AI, people report.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 8, 2023

      [This 2018 topic is locked. If you have something to add, please start a new topic.]

       

       

      Nancy O'Shea— Product User & Community Expert
      KrisBargiel
      KrisBargiel
      Participant
      August 21, 2018

      I think I have same problem with my account as well, could you advise how to check if everything is ok?

      joanH
      joanH
      Inspiring
      August 23, 2018

      Perhaps Mat Hayward can offer assistance here. Best regards. JH

      F
      federicoc41182719
      Participant
      July 11, 2018

      Hello, I have the same probelm, tried to enter in fotolia and update my account but I don’t know if the problem it’s solved    

      MatHayward
      Community Manager
      MatHaywardCommunity ManagerCorrect answer
      Community Manager
      July 9, 2018

      I've located and corrected the issue with your account. It appears that in 2012 you created an account at Fotolia. You did not complete the signup process by verifying your email address. As a result, the Fotolia account was invalid.

      When you created your Adobe Stock Contributor account you automatically synced to the invalid Fotolia account. The content you submitted did not go into the review queue because the account was not complete.

      I have force validated the old Fotolia account which has pushed your uploaded files into the review queue. I expect your content will be reviewed within the next 3-5 days at most.

      Kind regards,

      Mat Hayward

        P
        parryhusson
        Participant
        July 15, 2018

        I am afraid I might have a similar issue, is there a way to check if I have any Fotolia Account problems? I don't recall if I signed up for one or not.

        P
        parryhusson
        Participant
        August 22, 2018

        After commenting here my files were reviewed right away. however, it is taking longer again. I wonder if there are peak periods for the Adobe Staff to process the submissions.

        B
        BrainBeat
        Inspiring
        July 8, 2018

        It would seem Adobe Stock does take a lot longer that other platforms in general to review content. 15 days does seem unreasonably long. I would try contacting them directly and get them to check to see if something had gone wrong. It would be good if they improved their time to be closer to other platforms as I have had photos accepted within 2 hours sometimes elsewhere and they seem to give much more helpful reasons for rejection too so not sure why it takes them so long.

          joanH
          joanH
          Inspiring
          July 4, 2018

          Hello, The amount of time for your submitted work to be reviewed and a reply sent to you will depend somewhat on how many things you upload and how much traffic Adobe is having that day. However, it has been my experience that two days is the shortest time and tend days is the longest. All things going along as they should this is generally how it goes. Exceptions do exist. Most of this information is in the beginners guide to selling on Adobe Stock. Here is a link. Best regards, JH

          For  you to be able to achieve better image results and get offerings accepted into Adobe Stock go to   https://helpx.adobe.com/stock/contributor/user-guide.html

          twaritar3263062
          Community Manager
          twaritar3263062Community Manager
          Community Manager
          July 4, 2018

          Moving to Adobe Stock Contributors​

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