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PilArt
Participant
February 16, 2017
Answered

How to get falsely rejected image approved

  • February 16, 2017
  • 1 reply
  • 228 views

Hi

I am new to ASt and still getting to know the system with its processes.

I just had a file (ID: 137209263) rejected for "intellectual property" infringement. I understand why the inspector rejected this file not knowing the specifics about the image. The main objet shows some writing and a number on it. This however, is just the name of the mountain pass and its elevation where it is located. It's not some personalized or identification writing.

I have been a contributor to other major stock agencies where I did not have a problem getting this file approved. I would have been happy to explain this in a note to the inspector if such a feature was available as it is with other agencies.

How should I approach this in similar cases in the future?

Thank you

Pius

This topic has been closed for replies.
Correct answer MatHayward

Hello Pius,

Thanks for writing. There is not an appeals process in place for rejected content. I can tell you that any boat or canoe with identifiable marking will not be accepted without a property release signed by the owner. I understand your point that the identifying markings are serving the purpose of a sign as opposed to a boat ID tag however it's irrelevent as we have no way of knowing if the sign is trademarked or not.

-Mat Hayward

1 reply

MatHayward
MatHaywardCorrect answer
Legend
February 16, 2017

Hello Pius,

Thanks for writing. There is not an appeals process in place for rejected content. I can tell you that any boat or canoe with identifiable marking will not be accepted without a property release signed by the owner. I understand your point that the identifying markings are serving the purpose of a sign as opposed to a boat ID tag however it's irrelevent as we have no way of knowing if the sign is trademarked or not.

-Mat Hayward

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