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S
serhatbozkurt
Participating Frequently
October 9, 2022
Answered

I can't find my images when I search Adobe Stock

  • October 9, 2022
  • 3 replies
  • 1312 views

Hi,

I have over 1294 image that have been approved and have sold 1 images. But when I log in as a buyer and search for them I can not find any of my images. Is there something I have done? Why can't I find them? Is there a wway to talk to a person about this problem? I can't find a support phone number.

This topic has been closed for replies.
Correct answer Abambo
quote I can't find a support phone number.

By @serhatbozkurt

To contact contributor support, follow these instructions: Need help? (Stock Contributor Support) 

3 replies

Serdar Sezer
Serdar Sezer
Participating Frequently
January 12, 2023

Hello Serhat,
This issue is caused by the implementation of localization in Adobe Stock. For example, most pictures are not shown in Türkiye. I was having the same problem and this is how I solved it. First, I deleted all Adobe Stock cookies in the browser. Then I signed into Adobe Stock over a European Country with VPN. After that they keep appearing even though I turn off the vpn. You should give this a try.

 

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
October 9, 2022
quote I can't find a support phone number.

By @serhatbozkurt

To contact contributor support, follow these instructions: Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 9, 2022

If your images represent very competitive/over-crowded genres, such as flowers, sunsets, pets, etc. which have hundreds of thousands of instances, it can be nearly impossible to find yours since they may be many pages down in the search results. 

Jill C., Forum Volunteer
S
serhatbozkurtAuthor
Participating Frequently
October 9, 2022

I can't see my photos from my own portfolio either, their id numbers don't work either.

https://stock.adobe.com/tr/contributor/205871241/serhatbozkurt

I can only see one of my 1294 accepted photos on my profile

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 9, 2022

Some images are available only in certain regions. 

Jill C., Forum Volunteer
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