Skip to main content
A
Anonymous
October 10, 2021
Question

I can't log into my contributor account.

  • October 10, 2021
  • 5 replies
  • 1011 views

I can't log into my contrubutor account. I am getting a privacy error message when I do. It says my connection is not secure. I can log into other accoutns without any issues. No one I've contacted has been able to help. Is there another link I can use or is there another way I can actually talk to someone at Adobe? Thanks. 

This topic has been closed for replies.

5 replies

Verbbaitum
Verbbaitum
Known Participant
October 12, 2021

Somehow I now have multiple Adboe accounts and I can't log into my regular account. I'm thinking this may be the issue resulting in the privacy error mesage I recieve when I try to log in. How can I make sure that when I delete this new account I don't loose my original account? 

 

[moderator merged this thread with that above as it's the same OP and problem]

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 12, 2021

If you have multiple accounts, you created multiple accounts. However, the account here on the fora does not influence your contributor account. You may well have different accounts, I have 3 to test different situations in case of troubles with the fora.

 

The error message you're seeing is in relation with an ill configured web certificate. If this is the case, it is a problem created on the Adobe side…

 

Try the following:

  1. Open a private/incognito tab and try to log in.
  2. Use a different browser.
  3. Try a different machine/tablet/phone.

If one of those works, on your standard computer and browser, clear caches and history and cookies and try again.

 

It is well possible, that the problem is temporary only.

ABAMBO | Hard- and Software Engineer | Photographer
Verbbaitum
Verbbaitum
Known Participant
October 12, 2021

How can I get Adboe to reconfigure the web certificate? 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 11, 2021

Try as @Nancy OShea said. If that does not solve the problem, try from a different device. If you click advanced you can look into the certificate to see what exactly is wrong. If it is a config problem from Adobe it should be solved by now.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 10, 2021

Update your operating system and browser.  Or try using a different browser like desktop Firefox or Chrome.

 

Nancy O'Shea— Product User & Community Expert
T
Test Screen Name
Legend
October 10, 2021

This should certainly be taken seriously. First, try again. This might have been a blip (temporary problem).  If you still get the problem, check the time and date (including year and time zone) on your computer, since both messages say there is a date problem.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices