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ellas2857
ellas2857
Participant
February 15, 2026
Question

I can't see my account.

  • February 15, 2026
  • 3 replies
  • 2 views

Hello, Adobe Community.
I can't see the account profile. I can't see all the files I uploaded, the files I'm reviewing, the files I'm repaid, etc. I modified my tax form a day before this happened, and it happened a day later.
I've also tried regional changes. Also, I'm only using this account with one Google ID. 
I thought Adobe was reviewing my account, so I checked the progress and put in an inquiry on January 28. The results of the review of the uploaded file were received in the mail (probably my account was not suspended).
Later, I asked Chat GPT and they told me not to make additional inquiries, so I'm currently waiting. But Adobe is so frustrated that he's not getting the mail. I have some questions.
1. I don't have many approved images on my account, can I re-upload new images from my current account?
2. Or can I contact Adobe to delete the account and re-create a new account?
3. Keep waiting
Does anyone else have the same symptoms as me?

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 15, 2026

    If you have an account problem, please contact Stock Contributor Support from the link in your Dashboard.

     

     

    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    RALPH_LCommunity Expert
    Community Expert
    February 15, 2026

    Your text is very confusing and makes little sense.
    “I can’t see the account profile”. If you mean your Contributor Account the link is at the top of your dashboard. If you mean your public Portfolio, the link is on the left side of your dashboard, below the statistic. 
    If you cannot see files that have been approved, then they require additional vetting. 
    In such a case, they can be seen by changing your region. If you like, post an Adobe ID here and we can see if it is available.

    Maybe you should post a screen shot showing us what you are trying to tell us. Like I said, your post makes no sense.

    ellas2857
    ellas2857Author
    Participant
    February 15, 2026

    Sorry for the confusion. I was talking about contributor activities. My Adobe ID is [removed by moderator]

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 15, 2026

    Please DO NOT post sensitive personal information in a public web forum where everyone in the world can see it. 

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    February 15, 2026

    Your question is confusing. You asked “can I re-upload images from my current account?” Are you operating on more than one stock account? Adobe does not permit you to have multiple accounts with their express approval.

    Jill C., Forum Volunteer
    ellas2857
    ellas2857Author
    Participant
    February 15, 2026

    I have one account. What I was talking about is that I do contributor activities as it is in the current account where the problem occurred.

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    February 15, 2026

    You must use the Contact Us link on your contributor page to reach out to Adobe Stock Contributor Support. 

    Jill C., Forum Volunteer
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