I cannot send some files

Forum|Forum|5 months ago
September 1, 2025
3 replies
237 views

Hi. Recently I found a new problem: I can't send some files for review. It's not related to upload limits, because I can send some files for review, but not others at the same time. I changed their titles and keywords, but it doesn't change anything, I still can't send some files for review. Do you know the reason for this?

Troubleshooting

Correct answer anna_1945

All required fields are filled in

Thank you. Everything is fixed. Apparently, there really was a technical problem.

Nancy OShea

Community Expert

What file types? JPG, PNG, AI, EPS, SVG, MP4 video?

Did you read & follow the Stock submission requirements for your respective file types?

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

Exactly what do you mean by "I can't send some files for review"? You can't upload them, or you can't submit them? What error message do you see?

Jill C., Forum Volunteer

daniellei4510

Community Expert

Do you get any error messages? Are you submitting by way of Lightroom or Bridge, or by using the drop-in feature?

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

A

anna_1945Author

Participant

Yes, I have fulfilled all the requirements. There are no error messages. I can't send svg and mp4. The indicator just always stays red and the file is not added to the sabmit.

Jill_C

Community Expert

A red dot in the lower right corner of the images in your New tab indicates that you haven't completed all of the necessary fields and checkboxes. It will turn green when the image has been fully updated and then you can submit it.

Jill C., Forum Volunteer

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