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giovannid74675258
giovannid74675258
Inspiring
March 14, 2019
Answered

I do not receive alert email when I sell a file any longer

  • March 14, 2019
  • 3 replies
  • 650 views

Good afternoon,

It is since few days I don't receive the alert email when I sell a file. I checked in my account setting but I found just the option to receive an alert email when one of my pic has been moderated.

Can you help me?

Thanks in advance.

Bye

This topic has been closed for replies.
Correct answer Abambo

Did you have sales for that period?

There has been a modification that sends out only a mail a day for your sales instead of a mail for each sale.

You should also check your spam folder. Sometimes mails like that are intercepted as spam.

3 replies

giovannid74675258
giovannid74675258Author
Inspiring
March 15, 2019

Good afternoon to you,

Yesterday I sold 2 files and today 1 file.

Sure the suggestion has been helpful. I think that there have been some differences from fotolia and Adobe stock contributor area because in the past when I sold a file I received immediately the alert email. Anyway there are not problems it is ok in this way as well. Good work and have a nice day! Bye!

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 15, 2019

    giovannid74675258  wrote

    Sure the suggestion has been helpful. I think that there have been some differences from fotolia and Adobe stock contributor area because in the past when I sold a file I received immediately the alert email.

    This is new and has been announced here: Change to sales notification emails . Before there was an e-mail for each sale.

    ABAMBO | Hard- and Software Engineer | Photographer
    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    March 15, 2019

    Hi giovannid

    Please let us know if Abambo's suggestion was helpful, or if you need further help.

    Regards

    JG

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 14, 2019

    Did you have sales for that period?

    There has been a modification that sends out only a mail a day for your sales instead of a mail for each sale.

    You should also check your spam folder. Sometimes mails like that are intercepted as spam.

    ABAMBO | Hard- and Software Engineer | Photographer
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