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Zoeytoja
Zoeytoja
Participant
February 3, 2026
Question

I got hacked! I received 1099 showing royalties paid that I never received. PLease help

  • February 3, 2026
  • 1 reply
  • 0 views

It is impossible to contact Adobe so is there anyone here that could help me, please?

I received 1099 showing royalties paid for last year but I never saw the money. I hardly ever log in any more since my sales are pretty slow. I just tried to log in and I do not see my contributor dashboard neither any of the photos I have been selling since 2015. 

In addition to that, I receive emails from Adobe Stock when something gets sold but I can’t log in and ssee anything. 

 

Did I get hacked? What can I do? Please help me….

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 4, 2026

    Try logging in using another web device that doesn’t have script blockers or VPN enabled.

     

    Failing that, are you sure you’re using the correct log-in for your Stock Contributor Account? Notice I said Stock, not Fotolia.

     

    Nobody in this user-to-user community can help you with an account problem. Sorry. You need to contact Stock Contributor Support directly about all matters related to Stock Contributor accounts.

     

    Your main Adobe user account can be accessed below.

    https://account.adobe.com/

     

    Nancy O'Shea— Product User & Community Expert
    Zoeytoja
    ZoeytojaAuthor
    Participant
    February 4, 2026

    Thank you, Nancy. Yes I logged in from four different devices also, they sent me tax statement that I got paid but I never got any money from them. It looks like  I got hacked and all my photos are gone. A lot of them were photos of people with signed releases. I would think it could be a glitch but the statement of income makes me doubt that. It is impossible to get a hold of anyone at Adobe. I’ve emailed them yesterday and still get notifications that my photos are getting sold. 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 4, 2026

    EMAIL is not how to reach Contributor Support.

    Use the Contact link in your Dashboard which generates a CASE #.

     

    Obviously, you’re making sales, but you can’t see your earnings report, to request a payout.  That’s not a hacking problem. That’s an account permissions problem.

     

    Nancy O'Shea— Product User & Community Expert
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