Participant

Answered

I got hacked! I received 1099 showing royalties paid that I never received. PLease help

Forum|Forum|2 months ago
February 3, 2026
2 replies
171 views

It is impossible to contact Adobe so is there anyone here that could help me, please?

I received 1099 showing royalties paid for last year but I never saw the money. I hardly ever log in any more since my sales are pretty slow. I just tried to log in and I do not see my contributor dashboard neither any of the photos I have been selling since 2015.

In addition to that, I receive emails from Adobe Stock when something gets sold but I can’t log in and ssee anything.

Did I get hacked? What can I do? Please help me….

Correct answer Nancy OShea

Try logging in using another web device that doesn’t have script blockers or VPN enabled.

Failing that, are you sure you’re using the correct log-in for your Stock Contributor Account? Notice I said Stock, not Fotolia.

Nobody in this user-to-user community can help you with an account problem. Sorry. You need to contact Stock Contributor Support directly about all matters related to Stock Contributor accounts.

Your main Adobe user account can be accessed below.

https://account.adobe.com/

RALPH_L

Community Expert

You see the royalties that you earned in the calendar year. Not the earnings that you had requested to be paid out.

ZoeytojaAuthor

Participant

I hope that is the case. I received 1099 from Adobe. 1099 is issued to report income. Would they issue it even if I didn’t request the payout of the royalties in the past year? I truly hope it’s a matter of some glitch in the system . I am not able to log in to my account to see contributors dashboard or any of the images

I

imajear

Participant

Yes. you are taxed on when you earned the royalties, not when you took the money. check your account the money is probably there.

Nancy OShea

Correct answer

Community Expert

Try logging in using another web device that doesn’t have script blockers or VPN enabled.

Failing that, are you sure you’re using the correct log-in for your Stock Contributor Account? Notice I said Stock, not Fotolia.

Nobody in this user-to-user community can help you with an account problem. Sorry. You need to contact Stock Contributor Support directly about all matters related to Stock Contributor accounts.

Your main Adobe user account can be accessed below.

https://account.adobe.com/

Nancy O'Shea— Product User & Community Expert

ZoeytojaAuthor

Participant

Thank you, Nancy. Yes I logged in from four different devices also, they sent me tax statement that I got paid but I never got any money from them. It looks like I got hacked and all my photos are gone. A lot of them were photos of people with signed releases. I would think it could be a glitch but the statement of income makes me doubt that. It is impossible to get a hold of anyone at Adobe. I’ve emailed them yesterday and still get notifications that my photos are getting sold.

Nancy OShea

Community Expert

EMAIL is not how to reach Contributor Support.

Use the Contact link in your Dashboard which generates a CASE #.

Obviously, you’re making sales, but you can’t see your earnings report, to request a payout. That’s not a hacking problem. That’s an account permissions problem.

Nancy O'Shea— Product User & Community Expert

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