I have already waited over 45 days since my first sale, and I currently have no other pending payouts. Yet my payout still hasn’t been unlocked. Could you please advise why this delay is happening and what steps I should take next?”

Hi ​@Yeasin002 ,

If your payment is still not active, log into your Payoneer account. From the menu click on Manage. Select “Companies You Work With”. Check if your payment method is Bank account xxxx-xxxxx. If it is, your Payment on Adobe should be active. If it is not Bank account xxxx-xxxx, find out what is the minimum payment for the Payoneer payment method you select. Your Adobe payment button will not become active except your minimum Royalty is equal to the minimum Payoneer will accept for the Payment Method you select. The minimum Payoneer accepts for Payment method Bank account xxxx-xxxx is $25.00.

If your sales exceeds the minimum Payoneer will accept and your Adobe Payment method is still inactive, contact Adobe using the “Contact us” at the bottom of your contributor page.

Best wishes

Jacquelin

And you’ve submitted your tax form? That’s the third requirement. If you’ve met all three, I’d suggests you use the Contact us link at the bottom of your Dashboard.