I have recently downloaded a vector file that is poor quality (#1998712036). How do I report it?

Question

I have recently downloaded several files that claim to be vector and either aren’t, or are clearly generated with image trace, which makes them unusable to me. I am also unable to tell the poor quality of the vector art from the image preview. How do I report these? I found one answer to

Report in Stock Community Forum: Post the file numbers in the Adobe Stock Community forum, where staff and volunteers review complaints.

This does not seem like a helpful idea or place for solutions to happen.

Nancy OShea · Accepted Answer

Report in Stock Community Forum:Post the file numbers in theAdobe Stock Communityforum, where staff and volunteers review complaints.==============That is the only correct answer.Adobe doesn’t monitor this Contributorcommunity.Nobody here can help you get a credit on your downloads.Good luck.

RALPH_L · Answer

Contact Adobe Customer Care (Best for Refunds)

If you want your credit or money back, you must contact support directly. They are generally helpful with "faulty" assets (e.g., a vector that is actually a flat JPEG, visible watermarks on a paid file, or extreme compression).

Go to: Adobe Contact Us.
The Chat Bot: Start a chat and type "Representative" to get past the automated bot.
What to provide: Have the Asset ID number ready (found in your License History). Explain that the asset is "technically faulty" or "low quality/unusable."

Contact Adobe Customer Care (Best for Refunds)

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