I lost access to my stock adobe email and can not login to withdraw money

Forum|Forum|1 year ago
February 15, 2025
返信数 3.
1043 ビュー

My name is Valery Evlakhov and I have about 32000 assets in my portfolio. Yesterday my hhd broken and I lost access to my email as contributor Adobe Stock. I can not have code with numbers or login. Can you give me advise what I can do to get access to my account? I already wrote ticket to support by email and waiting answer. Did you have same situation and how it was solved? Can I provide documents (passport, screenshot of payments from Adobe) to change my email(login) as stock contributor? This is will be unfair if I will lost all my portfolio. I hope Adobe team can help me.

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解決に役立った回答 PaintedKitty

In the future, you should keep a copy of password, secret words and other, written down in a personal note pad. You can also save a copy in a thumb drive. No one can usually snoop in there. Also you be less likely to forget your passwords that way. Make sure you make your zeros different from the letter "O". That will help you avoid more headaches in the future. The same when using other things like symbols. Make sure you know what you used and it doesen't look like something else.

Just a bit of advice.

Hope it helps. 🙂

V

val_1116作成者

Participating Frequently

Now miracle happend and I can log on without code from cell phone! Adobe didn't ask me now code from email. Thanks God and Adobe.

V

val_1116作成者

Participating Frequently

Now I changed primary email by myself. So if somebody will have same situation as me - try to log on from cell phone again). And maybe you will no need type code from email.

PaintedKitty

解決！

Community Expert

In the future, you should keep a copy of password, secret words and other, written down in a personal note pad. You can also save a copy in a thumb drive. No one can usually snoop in there. Also you be less likely to forget your passwords that way. Make sure you make your zeros different from the letter "O". That will help you avoid more headaches in the future. The same when using other things like symbols. Make sure you know what you used and it doesen't look like something else.

Just a bit of advice.

Hope it helps. 🙂

photorebelle

Inspiring

Go to the login page of your email provider
Click on Forgot password?
Follow the instructions to reset your password.
Or you can check your password manager in your browser.

Good luck

V

val_1116作成者

Participating Frequently

I tried to do that. Email support asked me tell them secret question and answer what I did 15 years ago and give them variant of my old passwords. I was logged 2-3 years and I don't remember. Passport and information about my emails they did't accept.