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cameraready.roberto
Participant
May 24, 2020
Answered

I submitted over 300 photos to Adobe Stock. They were approved. I am still being charged.

  • May 24, 2020
  • 2 replies
  • 1121 views

My yearly account expires in Mid-January. I submitted over 300 photos to Adobe Stock in 2019 that were approved before January 1, 2020. When I checked my account in early January, it was stated as paid up until January 2021.

I just noticed that I was being charged $9.99 per month since Mid-January.

I tried to do a chat but after one minute, Shaikh Tausif said he was going to get someone to help me. Five hours later, I was still waiting. Anyone else have similar billing, when they should not have been billed. Thank you, anyone

This topic has been closed for replies.
Correct answer Abambo

If you are eligible for the free one year complimentary subscription you should have gotten a redemption code. This code applied will suspend your monthly payements. That code If you didn't get your code, contact the contributor supportNeed help? (Stock Contributor Support)

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
May 24, 2020

If you are eligible for the free one year complimentary subscription you should have gotten a redemption code. This code applied will suspend your monthly payements. That code If you didn't get your code, contact the contributor supportNeed help? (Stock Contributor Support)

ABAMBO | Hard- and Software Engineer | Photographer
cameraready.roberto
Participant
May 25, 2020

Your suggestion 'link' proved to be just what I needed to do. They provided me a solution and I am grateful for your help!

Thank you!

Abambo
Community Expert
Community Expert
May 25, 2020

You're welcome! Happy that I could provide a correct solution!

ABAMBO | Hard- and Software Engineer | Photographer
Just Shoot Me
Legend
May 24, 2020

I moved your post from the Get Started forum to the Program Specific forum.

If this is in Error please state the exact Adobe program you are asking about.

cameraready.roberto
Participant
May 25, 2020

Thank you for your reply! Someone else also responded and provided me with a link that proved to be the solution.