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moura1990
Participating Frequently
August 17, 2026
Answered

I tried uploading a PNG, but it was rejected due to a resolution error. I’ve always uploaded files this way, but today it was refused. Total pixels: 2752 × 1536 = 4.2 MP. It requires an absolute minimum of 4 MP. Is anyone else experiencing this?

  • August 17, 2026
  • 4 replies
  • 78 views

I tried uploading a PNG, but it was rejected due to a resolution error. I’ve always uploaded files this way, but today it was refused. Total pixels: 2752 × 1536 = 4.2 MP. It requires an absolute minimum of 4 MP. Is anyone else experiencing this?

      Correct answer daniellei4510

      Yes, a number of contributors on Discord have reported getting an error message when attempting to upload PNG images. 

      4 replies

      Z
      ZENZHU
      Participating Frequently
      August 18, 2026

      I just found this problem seconds ago, I think it’s the error of the website. Let’s wait for 2~3days.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      August 17, 2026

      I have a hunch this is related to problems with EPS & AI files. Stock is probably working on the Upload Module.

       

      Nancy O'Shea— Product User & Community Expert
      M
      moura1990Author
      Participating Frequently
      August 17, 2026

      Ok. Thanks.

      daniellei4510
      Community Expert
      daniellei4510Community ExpertCorrect answer
      Community Expert
      August 17, 2026

      Yes, a number of contributors on Discord have reported getting an error message when attempting to upload PNG images. 

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