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Correct answer Jill_C

Deleting your account and resubmitting all the assets will not improve your sales. If you're not selling them in the existing account, why do you think they'll sell in a new account ? Resubmitting your assets on a new account is very time consuming and there is no guarantee they'll be approved. In fact, given the much stricter standards and hig rejections based on similars, you'll have trouble getting them approved.

2 replies

Participant
July 8, 2026

I am a contributor at Adobe Stock for years and I had not submit contents for a long time, I started upload  beginning if this month. Four -five days later about 5-7 contents were accepted and sent me a guideline to improve the quality. After than few days, I could not sign in to upload contents. The popup window “Inactive Account” blocked me even to sign in. I contact Adobe, AI replied by sending me 5-6 links to read. Oh, it’s legal terms and hard to understand. I contacted Help Center for help. I was advised to close that account and get a new one.   I did it, and use new account to sign in, but a window of Adobe to retrieve the old account. I did it as recommended.  With new account, the same popup did not go away.  How can I do? Anyone can help - I will appreciate it.

 

daniellei4510
Community Expert
Community Expert
December 10, 2025

I assume you know only Adobe can delete your account upon your request. Are your assets selling? Why delete your existing account?

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.
December 10, 2025

No sales are coming to my account. And my account has a lot of file rejections.

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
December 10, 2025

Deleting your account and resubmitting all the assets will not improve your sales. If you're not selling them in the existing account, why do you think they'll sell in a new account ? Resubmitting your assets on a new account is very time consuming and there is no guarantee they'll be approved. In fact, given the much stricter standards and hig rejections based on similars, you'll have trouble getting them approved.

Jill C., Forum Volunteer