Participating Frequently

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I want to know the reason why my file was rejected on Adobe Stock.

Forum|Forum|26 days ago
September 16, 2026
19 replies
233 views

Hello, I submitted a vector file, but it was rejected.
I received this message.
I revised the file and submitted it again. However, it was rejected once more.
Could you please tell me what needs to be fixed?

I am attaching the file to this post.

※I am writing in English as I translate, so I apologize if the sentences sound awkward.

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Your file has one or more of these issues:

Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.
Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.
Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)
You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file."
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ui_templates_cyber_260910.ai

Correct answer AlexBond

Technically, the main and sufficient reason for rejection is that the objects do not start at the 0,0 coordinates of the artboard. Formally, other possible reasons for rejection could include obviously poor quality of traced images, an “extra” brush in the Brushes panel, an unclear artboard name, an empty outline in the third block of this interface design, and so on. The submitted file must be an .EPS in version 8 or 10, not PostScript. That is the technical side of the vector file.

But I honestly have no idea whether this stock site accepts this kind of interface design at all, so perhaps someone else here can clarify that for you.

Oh, and the text that accompanies the rejected image, about “Your JPEG preview,” has nothing to do with reality. In plain terms, it should have been updated to reflect the actual process about three years ago, but the people running this stock site apparently don't care, so just ignore that part.

B

Bon_des

Participant

Hello, everyone.
Based on your feedback, I revised the vector data and submitted it again, but it was rejected.
As was pointed out, the fact that this data is a template could be a problem. I’m going to rethink my approach.
Thank you all very much.

Abambo

Community Expert

After solving the download issue, I’ve managed to open your file in Illustrator. IMHO, it’s unusable as it is. I couldn’t even see what use it could be, and I did not guess, how I could change the data to my use, without having to recreate the whole stuff.

As a side note: the JPEG indication in the refusal message is outdated. That was good a few years ago, when you needed to supply your preview JPEG image. But that procedure was error-prone, and Adobe did address their issues with the JPEG file generation.

For refusal reasons, best is to just check the header. I would guess that they issued a “Quality Issues” refusal.

ABAMBO | Hard- and Software Engineer | Photographer

B

balanced_finder685bAuthor

Participating Frequently

Thank you for reviewing the data.
I will use your feedback as a reference when preparing the next set of data.

Abambo

Community Expert

The contributor site does not accept PostScript files, only EPS files. So the attached file is not what you submitted.

(*** Disregard this message; my browser interfered with the download procedure by changing the extension. ***)

ABAMBO | Hard- and Software Engineer | Photographer

B

balanced_finder685bAuthor

Participating Frequently

Thank you for your message. I thought I had uploaded an AI file, but did it end up being a PostScript file instead?

Abambo

Community Expert

Here at least it is a PostScript file.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

The generic refusal reasons are not specific to your work. Instead it’s a cookie-cutter template with all the reasons that may or may not apply to your work.

Read the 7-part Vector section in your Contributor User Guide. These submission requirements were updated in June and some things were changed. It starts here:

https://helpx.adobe.com/stock/contributor/submit-your-content/submit-vectors/vector-submission-overview.html

Nancy O'Shea— Product User & Community Expert

B

balanced_finder685bAuthor

Participating Frequently

Thanks for the message. I'll take another look at the page you shared.

Nancy OShea

Community Expert

Pay particular attention to Vector Best Practices.

Sadly, too many contributors gloss over these important details and submit unusable content. It comes back to bite them later when customers complain & request refunds. Check your work like you’re a buyer, not a seller.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

I am unable to view PostScript files from this device.

For best results, upload EPS, SVG or AI files.

Nancy O'Shea— Product User & Community Expert

B

balanced_finder685bAuthor

Participating Frequently

Thanks for taking a look. I intended to upload an AI file, but does it appear as a PostScript file on your end?

Nancy OShea

Community Expert

Yes, it’s a PostScript file.

Nancy O'Shea— Product User & Community Expert

AlexBondCorrect answer

Inspiring

Technically, the main and sufficient reason for rejection is that the objects do not start at the 0,0 coordinates of the artboard. Formally, other possible reasons for rejection could include obviously poor quality of traced images, an “extra” brush in the Brushes panel, an unclear artboard name, an empty outline in the third block of this interface design, and so on. The submitted file must be an .EPS in version 8 or 10, not PostScript. That is the technical side of the vector file.

But I honestly have no idea whether this stock site accepts this kind of interface design at all, so perhaps someone else here can clarify that for you.

Oh, and the text that accompanies the rejected image, about “Your JPEG preview,” has nothing to do with reality. In plain terms, it should have been updated to reflect the actual process about three years ago, but the people running this stock site apparently don't care, so just ignore that part.

AlexBond

Inspiring

By the way:

“Design template submission overview — Note
The design templates program at Adobe Stock is invitation-only.”

From here:
https://helpx.adobe.com/stock/contributor/submit-your-content/submit-design-templates/design-template-submission-overview.html

This could also be a reason for the rejection.

B

balanced_finder685bAuthor

Participating Frequently

Thanks for the detailed information. I'll try correcting the data. I'll also take a look at the link you shared.

N8.

Text really doesn’t sell well on Stock sites,

B

balanced_finder685bAuthor

Participating Frequently

Thank you for the message; I'll keep it in mind.

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