Participant

Question

ID 212260237 - Submission limit stuck 30+ days, Pending 0, Case ADB-47855685-X4V2

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Hello Moderators,

My Contributor ID: 212260237 (Anusa Kumphoo)
Issue: Submission limit reached for 30+ days

Details:
- Normal limit: 14 images per round
- Pending Review queue: 0 files for 30+ days (screenshot attached)
- Case ADB-47855685-X4V2: On 4 Nov you replied "We will check your account in more detail" but after 5 days still not reset
- Previous case ADB-47812765-Z8Z4 was closed automatically by bot, and reply to closed case goes to unmonitored inbox

I am an AI contributor. I always submit only high-quality, original, unique content, never low-quality or near-identical uploads.

My sales are dropping because I cannot upload new content:
Aug 328 downloads, Sep 337 downloads, Oct 245 downloads, Nov 18 downloads

Could you please escalate to the Contributor Support team to manually reset my weekly quota for ID 212260237?

Thank you very much,
Anusa Kumphoo
ID 212260237

Nancy OShea

Community Expert

In which country do you reside?

Geo-restricted regions are unable to upload assets or receive payouts & bonuses.

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Nancy O'Shea— Product User & Community Expert

E

Electric_Giggles5FD5Author

Participant

Hello Nancy, thank you for replying.

I reside in Thailand. Thailand is not a geo-restricted region. I have been uploading successfully for a long time before this issue.

My Contributor ID: 212260237 (Anusa Kumphoo)
Thank you.

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daniellei4510

Community Expert

We can’t be of much help here as we are contributors like yourself, not Adobe support or moderators. Do you receive some kind of error message when you attempt to upload files to the Review queue?

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

E

Electric_Giggles5FD5Author

Participant

Hello daniellei4510, thank you for replying.

Yes, I receive this error message every time I try to upload:
"ถึงขีดจำกัดจำนวนการส่งแล้ว" / "Submission limit reached - You have too much content pending review or you have reached your weekly submission limit"

But my Pending Review queue is 0 files for 30+ days. My normal limit is 14 images per round.
Cases: ADB-47855685-X4V2 / ADB-47938792-M5Q6
I have already contacted contributor-support@ 【entity-adobe¦canonical_name=Adobe】.com but still waiting.

Thank you for your help.

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Nancy OShea

Community Expert

@Electric_Giggles5FD5

Use the Contact Link from your contributor portal.

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Nancy O'Shea— Product User & Community Expert

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