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tatjanaoreshik
Participant
December 6, 2017
Answered

ID Verification

  • December 6, 2017
  • 3 replies
  • 1498 views

Hello,

I face a problem with ID verification. It states that the document can be a driver's license, so I've uploaded my present Dutch license. However, it was rejected several times while it meets all the requirements.

How can I resubmit it again?

Regards,

Tatjana

This topic has been closed for replies.
Correct answer MatHayward

You can resubmit an ID card by visiting the contributor account section of the portal. You should see the link at the top of the page. Make sure your ID meets all of our requirements before resubmitting..

Visible photo, government issued, DOB clearly legible and confirms you are over 18, not expired, name on ID matches the name in your contributor account.

Make sure the scan is large enough to read.

Thank you,

Mat

3 replies

Distinguished Shots
Distinguished Shots
Participant
February 11, 2018

Hi Mat,

I have uploaded so many times and there was no indication whether they receive it or not.

One of the emails you sent me stated that "no id doc received" so where did my ID went? Could there be some problems with your system? It's so frustrating when one doesn't know what's going on after executing?

I have also noticed that my forum name is my full name but I have filled in my forum name to be Distinguished Shot?

v.poth
v.poth
Inspiring
February 11, 2018

Hi,

you real name is only visible for you in the forums if you`re logged in. Other members only could see "Distinguished Shots".

Here is a link to "Create an account" in the User guide:

https://helpx.adobe.com/stock/contributor/help/create-account.html

Did you upload your document in jpg-format?

Distinguished Shots
Distinguished Shots
Participant
February 11, 2018

Dear Mat,

I have sent almost ten times and all in JPG format.

I have done all those and I am so confused because I have no reply or

message whatsoever from your verification team or your system to let the

applicant know if this ID document has been received or not. There’s no

indication whatsoever. If it is in the process of verifying, I would hope

the applicant would be notified so at least one would know what is going on.

MatHayward
Community Manager
MatHaywardCommunity ManagerCorrect answer
Community Manager
December 8, 2017

You can resubmit an ID card by visiting the contributor account section of the portal. You should see the link at the top of the page. Make sure your ID meets all of our requirements before resubmitting..

Visible photo, government issued, DOB clearly legible and confirms you are over 18, not expired, name on ID matches the name in your contributor account.

Make sure the scan is large enough to read.

Thank you,

Mat

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
December 6, 2017

Moving to Adobe Stock Contributors​

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