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costap18897354
Participant
January 18, 2017
Answered

ID wont upload

  • January 18, 2017
  • 1 reply
  • 413 views

I try and upload my ID and I get an error message stating that the file I selected isn't supported - although its a pdf! Help!

This topic has been closed for replies.
Correct answer Brad Lawryk

Scan and submit as a jpg or take a screenshot of your pdf and save as a jpg. You can't upload the PDF.

1 reply

Brad Lawryk
Legend
January 18, 2017

Are you trying to upload to Adobe Stock as a contributor? Or where are you trying to upload to?

Adobe Stock does not support PDF uploads.

costap18897354
Participant
January 18, 2017

Im trying to upload to Adobe Stock as a new contributor. But I get this message,

“Costa, your first item is ready to be submitted.

First, we need to confirm your identity to make sure you are approved to sell files and get paid.”

When I trey and upload a pdf of my passport I get the error message referred to below