Inspiring

Answered

Illustrations waiting to be reviewed for 3 months

Forum|Forum|1 year ago
November 16, 2024
5 replies
749 views

Hello,

The illustrations I sent 3 months ago are still waiting to be reviewed.
The ones I sent before that were reviewed but these are still waiting.
I opened a support ticket 2 months ago but it didn't help.
Can someone give me some information about why this is happening?

Correct answer Abambo

Can someone give me some information about why this is happening?

By @SANALRENK

Many people are submitting many more assets than the Adobe moderators can handle. That is all. And as this is a normal situation, currently, do not expect a clear answer to your support ticket. You will get the same answer that any of your peers got: there is no way to accelerate this, and you have to wait your turn.

S

SANALRENKAuthor

Inspiring

Hello again,
I wrote to the topic again because the 3 vectors I sent 7 months ago are still waiting for review.
After these 3 vectors, all my works I sent were reviewed instantly on the same day.
There is something strange.

Abambo

Community Expert

Yes, that is confusing. Resubmit the 3 ones. They may be stuck in the moderation queue. If they are only three, you could even risk to submit them, without deleting the original ones, and deleting those who do not get moderated. I would do this, however, one by one. And not with to many assets.

ABAMBO | Hard- and Software Engineer | Photographer

S

SANALRENKAuthor

Inspiring

I tried sending it again and it didn't work. I sent a support email to Adobe but I didn't get a response other than a robot reply email.

Abambo

Correct answer

Community Expert

Can someone give me some information about why this is happening?

By @SANALRENK

Many people are submitting many more assets than the Adobe moderators can handle. That is all. And as this is a normal situation, currently, do not expect a clear answer to your support ticket. You will get the same answer that any of your peers got: there is no way to accelerate this, and you have to wait your turn.

ABAMBO | Hard- and Software Engineer | Photographer

S

SANALRENKAuthor

Inspiring

Ok, hope reviewed as soon.

Jill_C

Community Expert

Many Contributors are reporting waits of 2-3 months or even longer. Unfortunately there's nothing we can do to hasten the process. Sending a support request definitely doesn't help, as it will just receive a standard canned response.

Jill C., Forum Volunteer

daniellei4510

Community Expert

Dozens of contributors have been experiencing this issue for a number of months. There is nothing to be done but to continue waiting.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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