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PixelHD
Known Participant
February 20, 2024
Question

Image error in uploads

  • February 20, 2024
  • 3 replies
  • 760 views

Please see the attached image. My new uploads and uploads in review are showing with an error.  I tried two different browsers.

    This topic has been closed for replies.

    3 replies

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    VibrantVisionsStudio
    Participant
    February 21, 2024

    Hey! I have same issue.
    First image was uploaded yesterday (thumbnail gone blank after while, maybe exactly 30 minutes like Constantine Art wrote).
    Second image was uploaded 3 days ago and thumbnail looks ok.

     

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    February 21, 2024

    It appears to have been a bug that hopefully has since been fixed. I didn't even have to wait 30 minutes. 3 out 4 images has broken thumbnails. I deleted them and re-loaded and they worked fine.

    Hint: Before you delete the broken ones, copy and paste your titles and keywords into a notepad and then reupload. 

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
      V
      VibrantVisionsStudio
      Participant
      February 21, 2024

      Yes, that is very nice hint, I did it just like that when tested to reupload yesterday:). Thanks anyway!

      And thanks for the reply. I'll try to reupload some of them again.

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        February 21, 2024

        Are you behind a (corporate) firewall?

        ABAMBO | Hard- and Software Engineer | Photographer
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        giddy_visionary2493
        Participant
        February 21, 2024

        Not sure how a firewall can meticulously erase your thumbnails in the review queue exactly 30 minutes after submitting them but no. This was not an issue at all till yesterday when they also introduced this "challenge" to select all cats from a grid of 9 images to verify you're human. Probably not related but just saying something changed and now we have this "bug"....

          G
          giddy_visionary2493
          Participant
          February 21, 2024

          Having the same issue as of this evening. I just do my normal uploads, put them in the review queue and after approx 30 minutes the thumbnails go blank.

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