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GenDream™
Inspiring
August 25, 2023
Answered

Images are not Submitted Issue

  • August 25, 2023
  • 2 replies
  • 1130 views

Hello all, hope you are doing great

there have been a problem with the uploading process that i would like to report. it has been happening for few days. the Files doesn't seem to Submit, even though the message says (your files were succefully submitted) and i have everything written (tags, title..etc) so it's ready with the little green dot ( i have attached a screenshot)

 

However, it still doesn't submit the file, the file just sits there and doesn't go to the" in review" tab, it has been a very annoying issue. i have tried many things (removing the file then reuploading it again, using different browser and even using a differernt PC to submit the file) so i think it's a technical Issue with the plateform uploader.

could anyone help me with this and check the account ?

thanks in advancec

This topic has been closed for replies.
Correct answer GenDream™

yes i did. i don't know what was the original cause but i just found it it lags sometimes and what i do is right every thing, take it copy to a word doc and refresh the page, if everything is good i submit, if not i just paste keywords/title again and submit and it works. sometimes after i refresh the page i find that the title have been removed or something (so that makes since why they were not being submitted). this happens sometimes but after the refresh method, it's now fine and files are submitted. Thanks for Asking though 🙂

2 replies

Abambo
Community Expert
Community Expert
September 24, 2023

Did you solve the issue?

ABAMBO | Hard- and Software Engineer | Photographer
GenDream™
GenDream™AuthorCorrect answer
Inspiring
September 24, 2023

yes i did. i don't know what was the original cause but i just found it it lags sometimes and what i do is right every thing, take it copy to a word doc and refresh the page, if everything is good i submit, if not i just paste keywords/title again and submit and it works. sometimes after i refresh the page i find that the title have been removed or something (so that makes since why they were not being submitted). this happens sometimes but after the refresh method, it's now fine and files are submitted. Thanks for Asking though 🙂

Abambo
Community Expert
Community Expert
September 24, 2023

That is quite weird. 

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
August 25, 2023

Is it possible that your account has reached the limit for how many images can be under review?

Jill C., Forum Volunteer
GenDream™
Inspiring
August 26, 2023

I don't think that is the problem, i have only 25 images under review. i don't know what is the limit in review but i heard it's around 50 maybe

Jill_C
Community Expert
Community Expert
August 26, 2023

Check the keyword list to be sure there are no blank or duplicate cells.

Jill C., Forum Volunteer