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Fly Of Swallow Studio
Fly Of Swallow Studio
Participating Frequently
March 15, 2023
Answered

important questions about block / unblock and new account

Hello, I have a question, my account was illegally blocked and I have been writing to support for almost one week, but there is no answer.

 

1) my question is how to get an answer from support

2) if my account is not unblocked, I can open a new account and upload my materials there, I have almost 20,000 materials

 

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
March 15, 2023

who are you anyway? Adobe's lawyer? I say again, read the constitution and human rights, and you will find out that no company in the world can simply ban someone from using its product without good reason, it's discrimination and please stop talking nonsense


@Fly Of Swallow Studio,

Private businesses can refuse service to ANYONE. That's their prerogative

Certainly you've seen signs in stores that read "Cash only, no checks."  Or "No shirts, no shoes, no service."

Got it?

 

Adobe may legally suspend an account and launch an investigation when any of the following are detected.

1. A violation of Contributor TERMS.

2. Unusual account activity (extraordinary sales/refunds).

3. Receipt of an official complaint or "Take Down" request.

4. A technical problem that only Stock can fix.

 

If you've contacted Adobe Stock Contributor Support, check your spam, trash and social folders for a reply.  If after 10 business days, you have not received a reply, send a follow up email.  Be patient & cooperate.  This is a process. Nobody here can help you.

 

Good luck!

 

Nancy O'Shea— Product User & Community Expert
View reply

19 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 15, 2023

1) wait!

2) Yes, but wait for the final answer. Don't upload the incriminated assets again, if that was the complaint.

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ABAMBO | Hard- and Software Engineer | Photographer
George_F
Community Expert
George_FCommunity Expert
Community Expert
March 15, 2023

I say this as genuine helpful advice, but I think it's important to understand that Adobe believing the terms of the Contributor Agreement have been violated in some way is enough for them to permanently suspend your account without notice or communication.  They are under no obligation to write back to you.

 

I would be careful about making accusations against them, as that probably increases the chances of not getting a reply.

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Fly Of Swallow Studio
Fly Of Swallow StudioAuthor
Participating Frequently
March 15, 2023

Yes, you're right, but it's sad

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Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
March 15, 2023

It can take time to resolve the issue which caused Adobe to block your account. You should respond to the email/link that they provided and submit the info requested to allow them to do their investigation. In the meantime, review the Contributor agreement carefully to ensure that you are not violating the agreement in any way. I would not suggest that you create another account and start uploading your content after waiting only 1 week. It is very time consuming to upload and add titles and keywords, and perhaps the block will be lifted. On the other hand, if you already  know why your account was blocked, and you persist you will get blocked again.

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Jill C., Forum Volunteer
    Fly Of Swallow Studio
    Fly Of Swallow StudioAuthor
    Participating Frequently
    March 15, 2023

    Thanks for answering. I will wait

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    Test Screen Name
    Legend
    March 15, 2023

    You say it was illegally blocked. What law was broken, please?

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    Fly Of Swallow Studio
    Fly Of Swallow StudioAuthor
    Participating Frequently
    March 15, 2023

    Since I have not violated anything and as an author I know one main law not to copy other ideas. My portfolio is about 20,000 materials and my team and I are working day and night on new ideas

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    Test Screen Name
    Legend
    March 15, 2023

    You say it was illegally blocked. It sounds as if you say that Adobe blocked it illegally. If you did not mean that, what did you mean?

     

    If you contact Adobe and say they did something illegal, they will never speak to you, because this is a threat of legal action; only your lawyers can talk to them. Be sure of your facts.

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